Experienced Work From Home Customer Care Representative – Employer Benefits Navigation and Support

At arenaflex, we believe that a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, arenaflex is the perfect place to put your passion to work. Are you a highly empathetic and customer-focused individual who is passionate about mastering complex information in a short period of time? Do you enjoy solving problems and thinking outside the box? Do you possess clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating a passion to provide the highest level of customer care and satisfaction? If so, we want to hear from you!

About the Role

We are hiring Customer Care Representatives to support customers through moments that matter in their work and life. Whether it's helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers' meaningful life moments. As a Work From Home Customer Care Representative, you will be the hero our customers rely on by combining technical knowledge, communication, and teamwork skills to make them feel appreciated and taken care of by swiftly solving their concerns.

Responsibilities

Your day-to-day interactions will include educating and advocating for our customers about their employer-provided benefits such as:

• Health and wellness
• 401(k) retirement savings plans
• Pension plans
• Leaves of absence
• Payroll
• System navigation

Every day will look a bit different, and you will support these moments by meeting these key components:

• Connection: We're committed to nurturing meaningful and lasting relationships through every interaction.
• Striving to build impactful relationships with our customers across all communication platforms—whether it's voice, chat, web tickets, or appointments—to effectively address their work/life needs and guide them through significant life choices.
• Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day!
• Your role encompasses dynamic investigative work and continuous case management, ensuring accurate and up-to-date records. Our goal is to delight customers by skillfully solving complex issues with empathy and dedication, ensuring not just satisfaction, but genuine happiness with our service.
• Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part.

Key Components of Success

* Connection: Building meaningful and lasting relationships with customers through every interaction.

• Customer Satisfaction: Making a real impact on the lives of our customers every day.
• Dynamic Investigative Work: Ensuring accurate and up-to-date records through continuous case management.
• Reducing Customer Effort: Ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part.

Essential Functions of the Role

* Working in a smoke-free environment

• Using several computer applications at once while assisting a customer
• Navigating dynamic and rapidly evolving work environments
• Possessing unwavering integrity

Skills and Qualifications

* Customer Service: Providing exceptional customer service and support to customers through various communication channels.

• Active Listening: Employing active listening techniques to understand customer needs and concerns.
• Telephone Etiquette: Possessing excellent telephone etiquette and communication skills.
• Basic Computer Skills: Proficient in using computer applications and navigating dynamic work environments.
• Experience: 3 years of experience in customer service or a related field.
• Education: High school diploma or equivalent required.

What We Offer

* Competitive hourly rate: $14.99 - $15 per hour

• Flexible scheduling: Work any 8-hour shift between 8AM - 11PM EST, with possible overtime when needed
• Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)
• Continuing education and training opportunities to help you grow and develop in your career
• A dynamic and supportive work environment that values teamwork and collaboration

Why Join arenaflex?

* We're a global organization with tremendous potential for growth and development.

• We offer a competitive total rewards package and comprehensive benefits.
• We're committed to nurturing meaningful and lasting relationships with our customers and employees.
• We're passionate about connecting passion with purpose and making a real impact on the lives of our customers.

How to Apply

If you're a highly empathetic and customer-focused individual who is passionate about mastering complex information in a short period of time, we want to hear from you! Simply complete this form and a recruiter will follow up with you. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes people of all abilities. We're committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay and Benefits

Pay offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition to a competitive hourly rate, we offer a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Disclaimer

This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply for this job