Temporary Customer Service Professional I - Medicare at arenaflex

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated Customer Service Professionals (CSPs) at arenaflex, a leading healthcare organization committed to making health care easier and lives better.

About arenaflex

arenaflex is a purpose-driven, award-winning culture built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy, and team spirit always shine through.

The Role

As a Temporary Customer Service Professional I - Medicare at arenaflex, you will be the bridge between our organization and our members, providers, and other healthcare professionals. You will answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. You will advocate for our members, track down answers to tricky questions, and ask for support when you're stuck. In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.

Key Responsibilities

* Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility.

• Roll up your sleeves and do the necessary research to find answers when you don't have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing arenaflex's mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

What You Bring to arenaflex

* High school diploma or equivalent

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in the face of challenges.
• Clear, concise, and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Equally comfortable collaborating with a team and working independently.
• Ability to handle sensitive and confidential information with discretion.
• Preferred: knowledge of medical terminology and coding.

Your Work Environment

* May be required to work overtime.

• May be required to work outside normal hours.
• Required to have high-speed internet connection.
• Private, distraction-free workspace.

Compensation and Benefits

* Starting hourly wage: $19.75 - $23.00/hour, depending on candidate's geographic location and experience.

• This is a temporary position and, as such, is not eligible for benefits.

Why Join the arenaflex Team?

* Work alongside diverse teams building cutting-edge solutions to transform health care.

• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in arenaflex-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

Flexible Work Options

* We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

Equal Opportunity Employer

* We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law.

Accommodation for Applicants with Disabilities

* If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected].

Apply Now

If you're a customer service enthusiast with a passion for making a difference in people's lives, we invite you to apply for this exciting opportunity to join our team of dedicated Customer Service Professionals at arenaflex. Apply for this job