Experienced Customer Experience Associate (Seasonal, Remote – Catalog/Retail Support) at arenaflex

About arenaflex:

arenaflex is a leader in direct-to-you luxury retail, with a celebrated catalog, robust online presence, and our iconic San Francisco store serving customers for over 150 years. We specialize in helping customers create magical moments during the holiday season—and that experience often starts with our Customer Care team. Our mission is to provide exceptional customer experiences that leave a lasting impression, and we're looking for talented individuals to join our team as Seasonal Customer Experience Associates.

About the Role:

We're currently hiring Seasonal Customer Experience Associates to join us during our busiest and most festive time of year. This role is fully remote and requires a friendly, solution-oriented approach to high-volume customer interaction. As a Seasonal Customer Experience Associate, you'll provide compassionate, polished service to customers placing catalog or online orders, tracking shipments, or resolving questions across phone, email, and chat.

Key Responsibilities:

* Answer inbound calls and assist with catalog or web orders

• Handle WISMO (Where Is My Order), returns, gift messaging, and cancellations
• Respond to customer emails and live chats using Zendesk
• Support catalog opt-in/opt-out requests
• Work collaboratively with senior agents for escalated cases
• Use tools like NetSuite, Shopify, and Zendesk (training provided)
• Represent arenaflex brand with empathy and professionalism

What We're Looking For:

* Friendly, polished communicator with a calm phone presence

• Experience in high-volume customer care or retail service preferred
• Comfortable toggling between systems during calls or chats
• Organized and focused when working independently from home
• Quick learner with confidence using tools like Zendesk, NetSuite, or Shopify
• Able to commit to seasonal schedule through December (exact duration based on business needs)

Work From Home Requirements:

* Personal computer or laptop (Mac or PC)

• Wired headset (USB or 3.5mm jack)
• Strong internet (Wi-Fi or Ethernet)
• Quiet, private workspace
• Dual monitors highly recommended

Work Schedule:

We support our customers from 7:00am-7:00pm/ 7 Days a week.

Perks & Culture:

* Remote, flexible schedule

• Supportive, collaborative team environment
• Training and mentorship provided
• A chance to help customers celebrate life's most meaningful moments

Compensation:

* Competitive hourly rate: $20.00 per hour

• Opportunity to work up to 40 hours per week

Benefits:

* Work from home

• Flexible scheduling
• Opportunities for career growth and development

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. We're a company that values our employees and provides opportunities for growth and development. If you're looking for a seasonal role that offers a chance to make a difference in the lives of our customers, we'd love to meet you.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Job Types:

* Full-time

• Part-time
• Temporary
• Seasonal

Expected hours:

* 16 – 40 per week

Shift:

* Evening shift

• Morning shift

Work Location:

* Remote

Apply Now:

Apply Job! Apply to this Job Apply for this job