Senior Customer Advocacy Manager, Customer Evidence – Amplify arenaflex's Enterprise-Grade Security Solution

At arenaflex, we're revolutionizing the security landscape with our cutting-edge solutions, and we're seeking a seasoned Senior Customer Advocacy Manager, Customer Evidence to join our team. As a key member of our Customer Advocacy department, you'll play a pivotal role in establishing arenaflex as a trusted leader in the industry through high-impact customer advocacy programs. Your expertise in crafting compelling customer stories, managing customer evidence initiatives, and driving measurable impact across the buyer journey will be instrumental in elevating the voice of our most strategic customers and driving business growth.

About arenaflex

arenaflex is a pioneering force in the security industry, dedicated to providing innovative solutions that protect our customers' most valuable assets. Our mission is to empower organizations to thrive in a rapidly evolving threat landscape, and we're committed to delivering exceptional value to our customers through our products and services. As a Senior Customer Advocacy Manager, Customer Evidence, you'll be part of a dynamic team that's passionate about making a difference in the security industry.

Key Responsibilities

As a Senior Customer Advocacy Manager, Customer Evidence, you'll be responsible for leading our customer evidence initiatives, including case studies and customer videos, and serving as a key partner to internal teams who need customer validation to support brand and revenue initiatives. Your key responsibilities will include:

• Leading the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation
• Managing the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Driving the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders
• Fulfilling inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals
• Integrating AI-powered tools (e.g., Synthesia, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partnering with Sales and Customer Success to identify strong customer advocates and unlock new reference opportunities
• Ensuring customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility
• Tracking program performance and measuring the impact of customer stories on pipeline and brand awareness

Must-Haves

To succeed in this role, you'll need:

• 8+ years of experience in customer marketing, advocacy, content marketing, or a related role within B2B SaaS, with a strong track record of creating customer-facing content that drives business impact
• Skilled storytelling ability with proven ability to craft compelling customer narratives that showcase business outcomes, technical value, and align to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaborator who has successfully partnered with Sales, Customer Success, and Creative teams to source, create, and promote customer stories
• Excellent communicator, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content
• Strategic mindset with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

Nice-to-Haves

While not required, the following skills and experiences would be beneficial:

• Experience using AI-powered storytelling tools such as Synthesia or ChatGPT to enhance and scale customer content production
• Familiarity with customer reference management platforms (e.g. Base, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or enterprise IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with enterprise-level customers, including navigating complex legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple regions and tailoring stories to localized audiences

What We Offer

As a Senior Customer Advocacy Manager, Customer Evidence at arenaflex, you'll enjoy a competitive compensation package, including:

• Base salary range: $128,000—$150,000 USD
• Bonus, restricted stock units (RSUs), and benefits
• Opportunity to work with a dynamic team of security experts who are passionate about making a difference
• Collaborative and inclusive work environment that values diversity and inclusion
• Professional development opportunities to help you grow in your career
• Flexible work arrangements to support work-life balance

How to Apply

If you're a seasoned customer advocacy professional with a passion for storytelling and a drive to make a difference in the security industry, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you!

arenaflex is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. For our EEO policy statement, please [insert link]. If you would like more information on your EEO rights under the law, please [insert link]. Apply for this job