Customer Success Manager & Asana Expert – French Bilingual
Are you a customer-centric professional with a passion for technology and a knack for driving growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled Customer Success Manager & Asana Expert to join our team in Bulgaria. As a key member of our customer success team, you will play a critical role in helping our customers achieve their goals and maximize the value of Asana.
About arenaflex
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. With over 35 years of experience, we have helped some of the world's most innovative tech companies drive growth and achieve their objectives. Our team of experts is passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs. We are proud to be named a top employer in our industry and to have a strong commitment to our community through the arenaflex Foundation.
Our Exceptional Team
Our team is the cornerstone of arenaflex's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, which are embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
About the Customer Success Manager & Asana Expert Role
As a Customer Success Manager & Asana Expert, you will be responsible for helping our customers achieve their goals and maximize the value of Asana. You will work closely with our customers to understand their business needs and develop tailored solutions to drive adoption and engagement. You will also be responsible for leading impactful, time-bound workflow consultations and account-based enablement sessions, as well as designing and delivering high-impact workshops and interactive enablement sessions.
Key Responsibilities
* Deeply understand Asana and each customer's business to serve as a product expert and trusted advisor
- Lead impactful, time-bound workflow consultations and account-based enablement sessions
- Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes
- Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges
- Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments
- Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact
- Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management
- Provide support with technical integration and API related questions, and partner closely with user operations and technical services teams to unblock and improve the customer experience
What Will You Need to Succeed?
* 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment
- Fluency in French
- Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments
- Self-motivated, proactive team player with a growth mindset
- Customer-centric with exceptional communication and facilitation skills
- Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana
- Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business
- Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technological terms
What We Offer
In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits, including:
- Remote or Hybrid work
- Additional Health Insurance
- Mental health program
- MultiSport card
- Access to our company library of 50+ hours of sales video trainings
- Access to learning platform SkillSoft – Business, Design, & Tech online courses
- Work computer
Why Join arenaflex?
* Be part of a dynamic and innovative company that is shaping the future of customer success
- Work with a talented team of experts who are passionate about driving growth and achieving objectives
- Enjoy a comprehensive benefits package that includes remote or hybrid work, additional health insurance, mental health program, and more
- Have the opportunity to develop your skills and advance your career through mentorship, leadership, and career-development programs
- Contribute to a company that is committed to giving back to the community through the arenaflex Foundation
How to Apply
If you are a motivated and customer-centric professional with a passion for technology and a knack for driving growth, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to discuss how you can make an impact by driving growth for our customers and our company.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [insert contact information] for assistance. Apply for this job