Experienced Full Stack Product Manager – Customer Onboarding & KYC Expertise

At arenaflex, we're revolutionizing the way businesses onboard and verify their customers, and we're looking for a seasoned Product Manager to join our team. As a key member of our product development team, you'll be responsible for crafting and delivering world-class customer onboarding experiences that balance regulatory requirements with exceptional user experiences. If you're passionate about building seamless, compliant onboarding flows and have a strong software development background, we'd love to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions for high-growth digital platforms. Our mission is to empower businesses to onboard and verify their customers efficiently, securely, and compliantly. We're a dynamic team of experts who share a passion for building cutting-edge products that make a real difference in people's lives. Our culture is built on collaboration, innovation, and a commitment to excellence.

The Role

As our ideal candidate, you'll own the strategy and delivery of seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience. You'll work closely with engineering, UX, compliance, and business stakeholders to define, prioritize, and deliver scalable solutions that accelerate customer activation. Your expertise in KYC and onboarding will be instrumental in driving business growth and customer satisfaction.

Key Responsibilities

* Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration.

• Collaborate with engineering teams to deliver high-quality, performant web application features, hands-on with technical details and trade-offs.
• Integrate and manage 3rd-party KYC / ID verification platforms such as Onfido, Alloy, Jumio, or equivalent.
• Design onboarding journeys that minimize drop-off and increase activation rates, leveraging data to optimize flows.
• Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws).
• Work with UX to build frictionless, brand-consistent user experiences.
• Define success metrics (activation, conversion, time to onboard) and drive improvements against targets.
• Run daily stand-ups and sprint planning with engineering teams, ensuring velocity and delivery transparency.

What We're Looking For

* Strong software engineering foundation – you've previously worked as a developer or in a very technical PM role, comfortable discussing architecture, APIs, and scalability.

• Proven experience managing KYC, onboarding or similar regulated web application products (fintech, trading platforms, digital banks, e-commerce with AML requirements).
• Skilled at integrating 3rd-party compliance or identity platforms (Onfido, Alloy, Trulioo, etc).
• Excellent understanding of building user journeys to maximize conversion and reduce drop-offs.
• Familiar with global data privacy frameworks (GDPR, LGPD, etc).
• Strong communicator with ability to coordinate across engineering, UX, compliance, and executive stakeholders.
• Experience working in agile environments (scrum/kanban).

Nice to Have

* Experience in emerging markets or multi-country product rollouts.

• Familiarity with fraud detection tools and policies.
• Knowledge of payments or post-onboarding flows (account funding, first transaction).

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading provider of innovative solutions for high-growth digital platforms.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible working hours and remote work options.
• Access to the latest technology and tools.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a seasoned Product Manager with a passion for building world-class customer onboarding experiences, we'd love to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! [Apply to this job](https://jobicy.com/jobs/125631-product-manager-customer-onboarding-kyc-contract) arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job