Experienced Senior Customer Success Manager – K-12 Education and Teletherapy Solutions

At arenaflex, we're revolutionizing the way schools and students access specialized services through our cutting-edge teletherapy solutions. As a leading provider of teletherapy services, we're committed to connecting speech-language pathologists, school psychologists, occupational therapists, and mental health specialists with schools, districts, and organizations nationwide. With a growing network of 2,000+ clinicians and over 7 million teletherapy sessions delivered to K-12 students, we're making a tangible impact on the lives of students with diverse needs. We're seeking a high-energy, sales-driven Senior Customer Success Manager to lead the acquisition, retention, growth, and long-term success of key school district partnerships. As a trusted advisor and liaison between arenaflex and our clients, you'll own and manage a portfolio of strategic accounts, providing exceptional customer success support and strategic partnership management. If you're passionate about helping schools and students with special needs, have a proven track record of success in K-12, EdTech, or SaaS markets, and excel in consultative selling, we want to hear from you.

About arenaflex

arenaflex is a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We value "cameras on" engagement, schedule coordination, and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.

Role Responsibilities

As a Senior Customer Success Manager at arenaflex, you'll be responsible for:

• Owning and managing a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management
• Driving contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools, and inbound inquiries
• Leading the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution
• Acting as a trusted advisor and liaison between arenaflex and existing clients, ensuring alignment between district needs and arenaflex's service offerings
• Developing customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery
• Collaborating cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience
• Maintaining accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress
• Monitoring key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory
• Preparing and delivering strategic presentations and proposals to district leadership, special education directors, and other key stakeholders
• Leading implementation projects and onboarding new and returning customers
• Serving as the internal point of contact for any escalations related to an assigned client
• Developing strong, meaningful relationships with our clients and setting up regular touch points to drive the relationship and value to our clients and act as their advocate
• Serving as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
• Staying informed on K-12 education trends, funding changes, and competitive landscape to position arenaflex as a leading solution provider
• Accurately forecasting your weekly, monthly, quarterly, and annual bookings and revenue
• Experience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50%

What we're looking for?

We're seeking a Senior Customer Success Manager with:

• 4-5+ years of quota-carrying success in K-12, EdTech, or SaaS markets
• History of selling into school districts/education systems, navigating complex multi-stakeholder cycles, and closing high-value contracts
• Consistently hit or exceeded sales targets in prior roles
• Experience leading cross-functional teams on customer-facing projects
• Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly

Sales Discipline Execution

We're looking for a Senior Customer Success Manager who:

• Has a proactive revenue mindset to build and sustain a healthy pipeline
• Takes full ownership of KPIs with disciplined daily, weekly, and monthly territory plans
• Is a skilled negotiator who handles objections with confidence and closes decisively

Relationship and Communication Skills

We're seeking a Senior Customer Success Manager who:

• Is a trusted advisor to senior education leaders; polished presenter from first pitch through renewal
• Has exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings
• Has sound judgment on when to escalate issues and engage internal resources to meet client needs

Mindset and Work Style

We're looking for a Senior Customer Success Manager who:

• Is a self-starter who thrives in a remote, results-oriented environment
• Is a curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach
• Is operationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stack

Education

We require a Bachelor's degree or equivalent experience.

What will help you succeed here?

To succeed in this role, you'll need:

• Passion for helping schools and students with special needs
• Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base
• Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standard
• Great collaborative and independent problem-solving skills
• Ability to take ownership of the clients' health, account growth, and conversations
• Ability to work well with other team members in high-pressure situations with grace, optimism, and a sense of humor

Benefits

As a Senior Customer Success Manager at arenaflex, you'll enjoy:

• Comprehensive Medical Coverage, including Dental and Vision
• Flexible PTO
• 11 Company Paid Holidays
• Benefits Package, including 401K savings plan and access to an Employee Assistance Program
• $500 home office stipend
• Paid Life insurance, ADD, and disability benefits
• Paid parental and caregiving leave
• Eligibility to apply for a Professional Development Scholarship
• Inclusive Culture: We're intentional about creating a culture that's fun and inclusive

Salary

The salary range for this role is $80,000-100,000, with an employee's starting pay determined based on job-related skills, experience, qualifications, geographic location, and market conditions.

Location

This is a remote position based in the US, with a focus on hiring for roles prioritizing PST, MST, and CST. The position reports to the VP of Customer Success, and all employees commit to being available on-camera for our Core Working Hours, noon- 5 pm EST M-F. If you're passionate about helping schools and students with special needs, have a proven track record of success in K-12, EdTech, or SaaS markets, and excel in consultative selling, we want to hear from you. Apply now to join our team at arenaflex! Apply for this job