Experienced Vendor Customer Success Manager – Global Partnership Development and Sales Excellence

At arenaflex, we're not just building a company – we're crafting a community of innovators, risk-takers, and trailblazers who are shaping the future of customer satisfaction and sales excellence. As a Vendor Customer Success Manager, you'll be at the forefront of this movement, driving positive and impactful partnerships with our Vendors globally. If you're a dynamic leader with a passion for championing customers, exceeding performance targets, and strengthening business growth, we want to hear from you.

About arenaflex

arenaflex is one of the world's largest online destinations for the home. Whether you work in our global headquarters or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we're confident that arenaflex will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

Our Culture

No matter who you are, arenaflex is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better arenaflex – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Job Summary

As a Vendor Customer Success Manager, you'll be responsible for leading and executing against a site strategy for your key account / Service Partner effectively delivering KPI / operational improvements through effective governance. You'll be the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction. You'll provide regular updates and visibility to both arenaflex and service partner stakeholders leading WBRs for your site, and providing weekly narrative through weekly email updates. You'll also lead on change adoption, assuring that process changes and adherence is effectively tracked and adopted across your service partner site(s).

Key Responsibilities

* Lead and execute against a site strategy for your key account / Service Partner effectively delivering KPI / operational improvements through effective governance.

• Be the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction.
• Provide regular updates and visibility to both arenaflex and service partner stakeholders leading WBRs for your site, and providing weekly narrative through weekly email updates.
• Lead on change adoption, assuring that process changes and adherence is effectively tracked and adopted across your service partner site(s).
• Effective and timely escalation of issues that arise which are blocking progress to site strategy or contracted standards.
• Maintain an onsite in person presence by attending on site once a month including all QBRs (this includes global travel to Europe & Asia (this role requires a minimum of 50% travel time).

What You'll Need

* Proven experience operating in a Customer Success, Vendor Management, or BPO Operations function; any global or multi-regional exposure is advantageous.

• Demonstrable knowledge of how to effectively manage outsourced vendor relationships and drive performance improvements.
• Excellent written and verbal communication, assertiveness, and strong relationship building skills.
• Proficient understanding of how, and when, to leverage supporting tools & systems to achieve measurable business improvements
• Capability to lead through influence and governance rather than direct management.
• To be a proactive self starter; decisive, and able to quickly pivot and implement improvement opportunities with agility.
• Excellent analytical and problem-solving skills, with a strong attention to detail and process focused mindset.
• Ability to deliver timely and constructive feedback to both internal and external stakeholders
• Intermediate User knowledge of IT systems and Applications (Google Suite/ Microsoft Office).
• Flexibility to work effectively across time zones and cultures.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a global company and travel to exciting destinations
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible working arrangements to support work-life balance

How to Apply

If you're a motivated and results-driven individual who is passionate about customer success and sales excellence, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.

Data Protection

Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [insert contact information].

Originally posted on arenaflex Careers

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