Associate Customer Support Engineer, APAC - Join arenaflex's Web3 Revolution
Are you a tech-savvy individual with a passion for blockchain and customer support? Do you thrive in fast-paced environments and enjoy helping others succeed? Look no further! arenaflex, a leading provider of blockchain infrastructure and staking solutions, is seeking an Associate Customer Support Engineer to join our APAC team.
About arenaflex
arenaflex powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust arenaflex for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent arenaflexers, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.
Why arenaflex?
At arenaflex, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These include:
- A dynamic and inclusive company culture that values honesty, professionalism, and risk-taking in a high-growth environment
- Opportunities for personal career development and growth, with a focus on shaping a role that fits your goals and interests
- A team of under 200 members, allowing for an impactful contribution from day one
- A strong focus on personal well-being and satisfaction, with a range of benefits and perks to support your ongoing growth
- A commitment to transparency and information sharing in all communication, ensuring that you have the best possible experience working with us
The Role
As an Associate Customer Support Engineer, you will serve as the frontline customer support for our blockchain infrastructure, products, and services. You'll work closely with developers, engineers, protocol teams, finance, and other stakeholders to resolve technical and other issues, and to enhance the customer experience.
Key Responsibilities
* Educate and assist customers and partners with blockchain product usage and best practices
- Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations
- Collaborate with internal teams to escalate and resolve complex technical problems
- Maintain technical documentation, knowledge base articles, and standard operating procedures
- Participate in incident response and post-mortem reviews for blockchain system outages
- Suggest product improvements based on recurring support trends and customer feedback
What You Bring to the Team
* 2+ years of experience in technical support, DevOps, or backend engineering
- Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes)
- Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos)
- Ability to work across time zones and participate in on-call rotations
- Excellent problem-solving and communication skills
Even Better If You Have
* Experience interacting with Web3 technologies (e.g., wallets, Metamask, DeFi protocols)
Technologies We Use
* Blockchain platforms: Ethereum, Bitcoin, Solana, Polkadot, Cosmos
- Support and project management tools: Zendesk, Slack, Jira, Notion
Teams You'll Collaborate With Most Often
* Customer Support team members
- DevOps team
- Customer Success team
- Product team
Compensation
arenaflex is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process.
Interview Process
At arenaflex, we strive to make the interview process as smooth and organized as possible. Here's what you can expect:
- During your first Recruiter Call, you will be provided with more information about arenaflex, the position, and what to expect for the rest of the interview process.
- As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit.
- We aim for the entire process to take around 2-4 weeks from initial screen to offer.
Ready to Join the arenaflex Team?
If you're excited about the opportunity to shape the future of Web3 and contribute to an energetic company culture, we want to hear from you! Apply now to become an Associate Customer Support Engineer at arenaflex and join our mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. Apply for this job