Experienced Customer Success Manager (Sales-focused) - APAC Expansion

At arenaflex, we're on a mission to revolutionize the short-term rental and hospitality industry with our cutting-edge revenue management solution. As a key player in our APAC expansion, we're seeking a dynamic and results-driven Customer Success Manager to spearhead our efforts in the region. If you're a seasoned sales professional with a passion for delivering exceptional customer experiences, we want to hear from you.

About the Role:

As a Customer Success Manager at arenaflex, you'll be responsible for strategically sourcing, onboarding, and managing mid-size to large property managers and property/revenue management companies across the APAC region. Your primary objective will be to accelerate customer adoption, drive revenue growth, and ensure customer satisfaction through proactive account management and pipeline development.

Key Responsibilities:

* Serve as the principal touchpoint for mid to large property managers (PMs) across your defined territory, navigating them through the onboarding and account management process to maximize their engagement and satisfaction with arenaflex.

• Lead the acquisition and conversion of new mid to large PM leads and prospects through in-depth virtual product demonstrations.
• Assist new mid to large PM leads set-up their arenaflex account, and guide them through advanced features/customization relevant to their specific teams and operational use cases.
• Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS.
• Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, tradeshows/conferences, and fostering local partnerships to generate opportunities in your territory.
• Consistently meet & exceed performance targets.
• Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM.

About You:

* Experience in the Vacation Rental Industry or Revenue Management Services.

• 4+ years of B2B quota-carrying sales experience and customer success/account executive, preferably with complex or technical SaaS products.
• Demonstrated ability to successfully demo software products for various use cases.
• Strong analytical and quantitative ability to interpret data and drive revenue management strategies.
• Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.
• Exhibits a natural curiosity and a commitment to continuous learning.
• Excellent communication/presentation skills and ability to build relationships.
• Exceptionally well-organized and good with time-management skills.

Why Join arenaflex?

* We're a remote-first organization, embracing work-from-home as the norm.

• Our industry-leading product has thousands of customers worldwide, with an NPS in the 70s and glowing customer reviews.
• You'll work with a global team of passionate individuals who value open communication, empowerment, and a shared focus on customer success.
• We're a freemium product, with marketing leading the charge on customer acquisition.

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture that encourages open communication, collaboration, and continuous learning. As a Customer Success Manager, you'll have the opportunity to work with a global team, collaborate with cross-functional teams, and contribute to our mission to revolutionize the short-term rental and hospitality industry.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our team members' growth and development. As a Customer Success Manager, you'll have access to:

• Regular training and development programs to enhance your skills and knowledge.
• Opportunities to work on high-impact projects and contribute to our mission.
• Collaborative and dynamic work environment that encourages open communication and feedback.
• Flexible work arrangements and remote work options.
• Competitive compensation and benefits package.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Competitive salary and bonus structure.
• Comprehensive health insurance and wellness programs.
• Flexible work arrangements and remote work options.
• Professional development opportunities and training programs.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

How to Apply:

If you're a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex:

arenaflex is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

Industry Awards and Recognition:

arenaflex has received numerous industry awards and recognition, including:

• SaaSBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025

We're committed to creating a work environment that's inclusive, diverse, and empowering. arenaflex is an equal-opportunity employer, and we welcome applications from diverse candidates. Apply for this job