Experienced Customer Support Associate – Global Sector-Specific Software Solutions

At arenaflex, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe. arenaflex is a portfolio company of TA Associates.

Join the arenaflex Team

Global Customer Support (GCS) serves an important role at arenaflex, and our agents add tremendous value for our customers. GCS is staffed by a combination of support agents with different levels of responsibility and roles. The Customer Support Associate (CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a professional manner, and take pride in delivering quality solutions in a timely manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with arenaflex core values.

Job Description

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

* Provide excellent customer service to arenaflex customers and teammates through consistent and thoughtful behavior aligned with arenaflex values

• Provide support for incoming queries and issues related to the company's proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to arenaflex proprietary software, processes, and procedures

Qualifications:

*

Required Skills & Abilities:

+ Both German and English language proficiency (spoken and written) + Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues + Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls + Access to a reliable high-speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload) + Strong interpersonal and communication skills + Ability to be consistently productive while working remotely + Ability to excel in a high-paced ever-changing environment

Preferred skills and abilities:

+ Experience in use of 3D CAD systems strongly preferred + Working knowledge of Salesforce preferred + Understanding of networking topologies & protocols

Additional Information:

* All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

• Originally posted on arenaflex's career page.

Why Join arenaflex?

* arenaflex is a global leader in sector-specific software solutions, providing a unique opportunity to work with cutting-edge technology and innovative products.

• Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join our GCS team.
• arenaflex offers a dynamic and fast-paced work environment, with opportunities for career growth and professional development.
• We prioritize work-life balance and offer flexible remote work options to ensure our employees can maintain a healthy and productive lifestyle.

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Flexible remote work options
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative products

How to Apply:

If you're a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our career page. We can't wait to hear from you! Apply for this job