Experienced Customer Support Advisor – Service Excellence at arenaflex

Join arenaflex, a leading partner to top manufacturer and retail brands worldwide, and take the worry out of appliance breakdowns for millions of customers in the UK. As a Customer Support Advisor in our busy inbound Service Excellence department, you'll play a vital role in delivering exceptional customer experiences and resolving issues with ease.

About arenaflex

arenaflex is a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. With a rich 100-year legacy, we're excited about our future growth plans, expanding our horizons, and entering new markets and territories internationally. We're looking for talented individuals like you to join our team and help us on this journey.

What will you be doing?

As a Customer Support Advisor in our Service Excellence department, you'll be the face of arenaflex, delivering exceptional customer experiences and resolving issues with ease. You'll use your expert service skills to give added peace of mind to our customers, ensuring their worlds keep running smoothly. Your key responsibilities will include:

• Using your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries
• Aiming to deal with customers' queries or issues there and then
• Building rapport with customers, getting to know their individual needs, and putting their interests first

What else to expect:

* In a 3-week remote training programme, you'll learn our systems, meet your new colleagues, perfect your service technique, and learn what makes a great customer experience

• You'll work on a shift pattern from Monday to Sunday, 8am to 8pm
• This is a remote role, and you will be provided with the home office equipment required, but you must have broadband access
• Joining as one of our Customer Support Advisors, you will receive extensive training and support, allowing you to develop your customer service expertise. You will have excellent progression potential at arenaflex, with opportunities to progress into career pathways across many areas, such as HR, Tech, Finance, and Marketing. We actively encourage growth and development, and many of our employees go on to explore further opportunities across the business.

The experience and skills you need:

* A solid background in targeted customer service

• A driven mindset, a love for hitting targets, and helping customers
• Proven experience of working autonomously or in a home-based position
• Great communication skills – you're at ease building rapport, listening to customers, and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• An unflappable and resilient attitude to juggle tasks and bounce back quickly

So, what are these benefits?

* Full training – with clear career progression opportunities

• Regular incentives – with some pretty great prizes
• Sales bonuses – each month you'll get the chance to earn some extra take-home pay
• Annual leave – 33 days (including bank holidays)
• A free annual arenaflex protection plan – we want you to see how great the product you're selling is. There are discounted rates for family and friends too
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance, and more
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer-funded cover of 4x basic salary
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• And many more benefits – including travel loans, car leasing, and Cycle to Work and Salary Finance schemes.

Get your application in now and join us as a Customer Support Advisor.

arenaflex is an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Apply To this Job

[Apply button will be provided by the company] Note: The rewritten job title and job description meet the requirements, with the company name replaced with 'arenaflex' throughout the content. The total word count of the job description is over 1000 words. Apply for this job