Experienced CPC Processor Customer Support Specialist – Remote Call Center Opportunity
At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of data to drive better health decisions. As a leader in health data exchange, we're committed to creating a world where every healthcare decision is informed by the right data, at the right time, in the right format. Our platform is built on the largest, most diverse health data network in the U.S., ensuring that data is secure, accessible, and usable to inform better health decisions. We're seeking an experienced CPC Processor Customer Support Specialist to join our high-performing, values-driven team. As a remote call center representative, you'll play a critical role in processing medical record requests, providing exceptional customer service, and working collaboratively with patients, insurance companies, and attorneys. If you're passionate about delivering outstanding support and have a strong background in customer-facing roles, we encourage you to apply.
About the Role:
As a CPC Processor Customer Support Specialist, you'll be responsible for:
- Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors
- Proficiently navigating Microsoft Office (including Word and Excel)
- Working in a high-volume production environment with a focus on efficiency and accuracy
- Collaborating with cross-functional teams to resolve customer inquiries and issues
What We Offer:
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment, including a computer, monitor, virtual phone, and other necessary tools
- Full benefits package, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
- Tuition Assistance to support your ongoing education and career growth
- A dynamic and supportive work environment that values diversity, equity, and inclusion
Essential Qualifications:
* 1-2 years of experience in a customer-facing role, preferably in a call center or healthcare setting
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficiency in Microsoft Office (including Word and Excel)
- Ability to work in a high-volume production environment with a focus on efficiency and accuracy
- Strong problem-solving skills and ability to think critically in a fast-paced environment
Preferred Qualifications:
* Experience working in a healthcare or medical records setting
- Familiarity with electronic health records (EHRs) and medical record systems
- Certification in CPC (Certified Professional Coder) or related field
- Experience working in a remote call center environment
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to think critically
- Ability to work in a high-volume production environment with a focus on efficiency and accuracy
- Proficiency in Microsoft Office (including Word and Excel)
- Strong attention to detail and ability to maintain accuracy in documentation
- Ability to work collaboratively with cross-functional teams to resolve customer inquiries and issues
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to supporting your ongoing education and career growth. As a CPC Processor Customer Support Specialist, you'll have access to:
- Comprehensive training programs and job shadowing opportunities
- Tuition Assistance to support your ongoing education and career growth
- Opportunities for professional development and advancement within the company
- A dynamic and supportive work environment that values diversity, equity, and inclusion
Work Environment and Company Culture:
At arenaflex, we're proud to be an Equal Employment Opportunity employer and are committed to creating a work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional support to our customers and are committed to making a positive impact in the healthcare industry.
Compensation and Benefits:
The estimated base pay range for this role is $15-$18.32 USD per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. We offer a comprehensive benefits package, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan.
How to Apply:
If you're passionate about delivering exceptional customer support and have a strong background in customer-facing roles, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We're committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected].
Equal Employment Opportunity:
arenaflex is committed to a work environment free from job discrimination. We're proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Apply for this job