Experienced Customer Experience Assistant – Remote Property Marketplace for the Food Industry

At arenaflex, we're revolutionizing the way the food industry finds, licenses, and utilizes commercial space across the UK. As a leading property marketplace, we're committed to providing exceptional customer experiences that drive growth and satisfaction for our Hosts and Food Vendors. We're now seeking an experienced and confident Customer Experience Assistant to join our dynamic team and play a key role in delivering world-class support to our customers.

About arenaflex

arenaflex is a cutting-edge tech startup with a bright future, recent funding, and ambitious plans to take over the commercial property and F&B sector. We're dedicated to bridging the gap between skilled individuals and innovative global businesses, and we're passionate about creating a work environment that's collaborative, inclusive, and rewarding.

Job Summary

As a Customer Experience Assistant at arenaflex, you'll be the first point of contact for all new and existing customer enquiries, providing first-class support and building strong relationships with our Hosts and Food Vendors. You'll work closely with our sales and operations team to identify customer needs, respond proactively to their requirements, and ensure seamless communication across all channels. If you're a customer-focused individual with excellent interpersonal skills, technical aptitude, and a passion for delivering exceptional experiences, we'd love to hear from you.

Key Responsibilities

* Provide first-class customer experience by building customer trust and satisfaction

• Build and maintain relations with new and existing clients via phone and email
• Identify Host and Food Vendor needs and respond proactively to all of their requirements
• Arrange check-in and check-outs via Safety Culture and provide mediation where necessary
• Handle all incoming customer queries, via email, phone, Livechat, and WhatsApp
• Ensure H&S compliance and insurances are up to date
• Conduct monthly catch-ups with current Hosts and Food Vendors and assist with any concerns or contract queries
• Provide assistance with financial enquiries
• Use and update CRM online system, log complaints, etc.
• Collate customer feedback and analyze results to improve experience and provide feedback to the wider team
• Continuously review and suggest improvements to existing customer service processes and workflows to enhance efficiency and customer satisfaction

Requirements

* Experience handling complex customer problems

• Confident and excellent interpersonal skills to build relationships, strong verbal and written communication skills
• Tech-savvy: Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail, and WhatsApp will be beneficial
• Comfortable providing assistance with financial enquiries and handling invoices
• Organized and experienced in multi-tasking and prioritizing your workload
• Enthusiastic self-starter, happy to work on your own as well as part of a team

Benefits

* Competitive salary based on experience

• Flexible remote work environment
• Opportunity to work with a dynamic and growing team
• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and inclusive work environment with a strong focus on work-life balance
• Access to the latest technology and tools to support your work
• Regular team-building activities and social events to foster a sense of community and connection

What We Offer

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and rewarding. We believe in investing in our people and providing opportunities for growth and development. As a Customer Experience Assistant, you'll have the chance to:

• Work with a dynamic and growing team of passionate individuals who are dedicated to delivering exceptional customer experiences
• Develop your skills and knowledge in customer service, communication, and technical tools
• Contribute to the success of a cutting-edge tech startup with a bright future and ambitious plans
• Enjoy a flexible remote work environment with a strong focus on work-life balance
• Participate in regular team-building activities and social events to foster a sense of community and connection

How to Apply

If you're a customer-focused individual with excellent interpersonal skills, technical aptitude, and a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job