Customer Relations Ambassador – Delivering Exceptional Experiences for Small Businesses Across Europe

At arenaflex, we're passionate about empowering small and growing businesses in Europe to thrive. Our mission is to become the go-to software solution for these businesses, simplifying their daily operations and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that's dedicated to bringing the best solutions to our customers.

Join Our Customer Relations Team

We're seeking a highly motivated and customer-centric Customer Relations Ambassador to join our energetic and diverse team. As a Customer Relations Ambassador, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences across various communication channels. You'll be the first point of contact for our customers, providing timely and professional support to resolve their queries, questions, and escalations.

Key Responsibilities

* Answer incoming calls, emails, and web chats from customers in a timely and professional manner

• Address customer queries, questions, and escalations promptly and professionally, providing first-line advice on general issues
• Maintain accurate and consistent record keeping, updating notes on our database
• Handle customer complaints efficiently, escalating when necessary to senior management
• Assist senior management by identifying trends and issues for improvement
• Gather feedback from customers and communicate it effectively within the company
• Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments

Your Story

We're looking for a Customer Relations Ambassador who is eager to learn and grow with us, as well as contribute with their own expertise to meet our customers' needs. You're passionate about helping others and willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English.

Essential Qualifications

* Strong communication and interpersonal skills

• Fluency in Croatian and English
• Ability to work in a fast-paced environment and adapt to changing priorities
• Previous experience in a similar role is desired but not mandatory
• Ability to learn and improve every day, with a passion for what you do
• Gift for quickly finding common ground with every type of person

Preferred Qualifications

* Previous experience in a customer-facing role

• Experience working in a similar industry or with similar software solutions
• Strong problem-solving skills and ability to think critically
• Ability to work independently and as part of a team
• Familiarity with CRM systems and customer service software

The Perks

* Permanent contract with 6 month probation period

• Work in a friendly, comfortable, and relaxed environment
• Enjoy flexible working hours that align with team needs
• Weekday shifts only: no nights, weekends, or holidays
• Receive up to 26 days of vacation
• 3 fully paid days for unexpected health issues
• Monthly food allowance, and other benefits like Health Check
• High-quality hardware is provided for work, ensuring a smooth working experience
• Structured onboarding program for all new employees

Our Culture

At arenaflex, we're committed to creating an inclusive environment where everyone can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. We're proud to be an equal opportunity employer and encourage applications from all qualified candidates.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join our energetic and diverse team, please submit your application. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is committed to creating an inclusive environment where everyone can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. We're proud to be an equal opportunity employer and encourage applications from all qualified candidates.

Reasonable Adjustments

We're committed to ensuring that every candidate has a fair and accessible experience with us. If you require any reasonable adjustments at any stage of the recruitment process, please let us know. We're happy to provide support and accommodations to ensure that you can participate fully in the process. Apply for this job