Experienced Full Stack Technical Customer Support Specialist – Retail Robotics and AI Solutions

Are you a highly skilled and customer-centric technical professional with a passion for delivering exceptional support solutions in dynamic, real-world environments? Do you thrive in fast-paced international settings and have a knack for designing and implementing tools and automation that drive scalability and operational efficiency? If so, we invite you to join arenaflex, a global leader in retail robotics technology, as a Technical Customer Support Specialist. At arenaflex, we transform retail operations through innovative solutions, leveraging advanced robotics and AI to optimize the customer experience. Our team is driven by a passion for improving the way retailers operate and serve their customers, and we're looking for a talented individual to join our Customer Experience team. As a Technical Customer Support Specialist, you will play a critical role in supporting international customers by deploying and optimizing arenaflex's robotic solutions on the ground while actively contributing to process improvement initiatives.

About arenaflex

arenaflex is a cutting-edge technology company that is revolutionizing the retail industry with its innovative robotics and AI solutions. Our mission is to empower retailers to deliver exceptional customer experiences, and we're committed to making a positive impact on the way people shop. With a dynamic, inclusive, and driven culture, we're a team that is passionate about innovation, customer satisfaction, and continuous improvement.

Responsibilities

As a Technical Customer Support Specialist, you will be responsible for:

Technical Customer Support (Forward-Deployed):

Act as the primary technical support contact for international customers, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of arenaflex's robotic systems. Leverage CLI tools and internal data inspection utilities to analyze robot telemetry and computer vision outputs in real time.

Tooling, Automation & Process Improvement:

Design and implement technical tools and automation, leveraging best-in-class agentic AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.

Customer Onboarding & Enablement:

Lead technical onboarding for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of arenaflex solutions.

Cross-Functional Collaboration:

Act as a technical liaison between the Customer Experience team and sales, engineering, product, and operations teams. Track and escalate complex issues efficiently with clear documentation.

Continuous Feedback & Optimization:

Actively collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.

Reporting & Systems Management:

Maintain high-quality documentation in Jira, Salesforce, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies.

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• 4-6 years of experience in technical support or engineering roles, ideally within robotics, automation, or high-tech environments.
• Comfort reviewing visual data outputs (e.g., annotated images, computer vision overlays) to support system validation and debugging.
• Strong hands-on experience in technical troubleshooting, forward-deployed customer support, and leading edge agentic AI in a customer support application.
• Proven ability to design and implement tools and automation that drive scalability and operational efficiency.
• Deep customer empathy with the ability to balance urgency and quality in fast-paced international environments.
• Proficiency with basic command line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues.
• Experience faceting and manipulating structured data (e.g., using SQL, CSV tools, or internal analytics platforms) to support root cause analysis.
• Experience working with Jira, Salesforce, or equivalent systems.
• Experience with AI workflows or interest in working with emerging LLM/co-pilot-style support tooling is a plus.
• Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders.
• Experience supporting or improving BPO processes is a significant plus.
• Willingness to travel internationally to customer sites as needed.
• EU-based location strongly preferred to support our growing European footprint.

What We Offer

As a Technical Customer Support Specialist at arenaflex, you will have the opportunity to work with cutting-edge AI and robotics technologies, collaborate with a talented team of professionals, and make a meaningful impact on the retail industry. We offer a dynamic, inclusive, and driven culture, with a focus on innovation, customer satisfaction, and continuous improvement. Our benefits package includes:

• Competitive salary and benefits package
• Opportunity to work with cutting-edge AI and robotics technologies
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to the latest tools and technologies
• Opportunities to travel internationally to customer sites

How to Apply

If you're a highly skilled and customer-centric technical professional with a passion for delivering exceptional support solutions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!

arenaflex Values

At arenaflex, we value:

Result Driven:

We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic:

We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent:

We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile:

We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative:

We are bold and innovative, with an intense focus on product design and user experience.

Leaders:

We strive for excellence. We are accountable, the best at what we do, and leaders in our field. Join us at arenaflex and be part of a team that is shaping the future of retail! Apply for this job