Customer Care Specialist (DACH Market) – Championing Restaurant Culture at arenaflex

Are you passionate about delivering exceptional customer experiences and championing restaurant culture? Do you thrive in a dynamic, people-first environment where innovation and passion for the industry come together? Look no further! arenaflex is seeking a highly skilled Customer Care Specialist to join our DACH Market team and make a real impact.

About arenaflex

arenaflex is a leading restaurant booking platform in Europe, connecting a broad community of loyal diners with the world's favorite restaurants across 11 countries. As part of the Tripadvisor Group, we're proud to be building a diverse, people-first culture where "respect," "ownership," "growth," and "better together" values thrive. If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

What You Will Do

As a Customer Care Specialist, you will be the face of arenaflex, providing exceptional support to our customers via phone, email, and chat. Your primary responsibilities will include:

• Answering incoming requests and providing timely, accurate, and empathetic responses to customer inquiries
• Assisting customers with questions about our electronic reservation book, website, or app
• Putting yourself in the customer's shoes and providing the most suitable answer or solution according to their specific needs
• Collaborating with internal teams to resolve complex customer issues and ensure seamless experiences

Who You Are

To succeed in this role, you'll need to possess:

• Native-level German and fluent English language skills (additional languages are a plus!)
• An open-minded and empathetic approach to customer interactions
• Excellent communication and problem-solving skills
• Experience in a customer support environment, preferably with CRM tools
• A passion for delivering exceptional customer experiences and championing restaurant culture

What We Offer

At arenaflex, we're committed to creating a work environment that's as amazing as our restaurants. Here's what you can expect:

• An awesome team: Collaborate with a diverse, international team that's passionate about making a difference
• Flexible working environment: Enjoy 2 days of home office per week, plus up to 4 additional weeks of remote work during the summer period and in December
• Competitive fixed salary and bonus: Receive a market-competitive salary and bonus structure that rewards your hard work
• Lunch vouchers: Enjoy lunch vouchers for each working day, because we love trying our best restaurants!
• International teams and multicultural environment: Spanning 10 offices across Europe, our teams are diverse, inclusive, and passionate about making a difference
• Highly inclusive working environment: Join a community that values respect, ownership, growth, and better together
• Lifestyle benefits: Enjoy reimbursement for expenses related to physical and leisure activities, family support, travel, and more
• Continuous learning and development programs: Stay ahead of the curve with our comprehensive training and development programs
• Free access to the Calm app: Prioritize your mental health and well-being with our dedicated support
• Dedicated parental leave and caregiver leave policies: Enjoy 12 weeks of fully paid leave for parental and caregiver responsibilities
• Health insurance fully covered by the company: Enjoy comprehensive health insurance that covers you and your loved ones
• Life & Disability Insurance at no cost to the employee: Receive life and disability insurance coverage without any additional costs
• Amazing offices with dining, coffee points, and leisure areas: Enjoy our state-of-the-art offices, designed to inspire creativity and collaboration

Team Building Events

We believe that we're better together, and we welcome you for who you are. Join us for team-building events that foster connection, creativity, and community. At arenaflex, we're committed to ensuring that everyone has the opportunity to reach their full potential, regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law.

Accessible Recruitment

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer experiences and championing restaurant culture, we want to hear from you! Apply now to become a part of our dynamic, people-first team at arenaflex. Apply for this job