Director - Customer Engagement at arenaflex

Are you a seasoned sales professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading data-driven engineering firm that's revolutionizing the way businesses approach digital transformation. As a Director of Customer Engagement at arenaflex, you'll play a critical role in driving revenue growth and expanding our services business across the US. You'll be responsible for developing and executing sales strategies that meet and exceed revenue targets, while building and maintaining strong relationships with key decision-makers at existing and new clients.

About arenaflex

arenaflex is an award-winning engineering firm that's dedicated to helping businesses achieve their full potential through data-driven solutions. With a strong focus on analytics, application development, digital strategies, and generative AI, we're constantly pushing the boundaries of what's possible. Our team of talented experts is passionate about delivering innovative solutions that drive real results, and we're committed to building a workplace culture that's inclusive, collaborative, and fun.

Life at arenaflex

At arenaflex, we believe that our employees are our greatest asset. That's why we're committed to creating a workplace culture that's driven by our values of FORTE (Fairness, Openness, Respect, Teamwork, and Execution). We're a team of Fearless, Innovative, and Resilient individuals who are passionate about making a difference, and we're always looking for talented professionals who share our vision. Our workplace culture is built on the principles of:

• Take Care of Self: We prioritize the health and wellbeing of our employees, providing opportunities for growth, development, and self-care.
• Take Care of Family: We support our employees in their personal and professional lives, offering flexible work arrangements and a range of benefits that promote work-life balance.
• Take Care of Community: We're committed to giving back to our community, through volunteer programs and partnerships with local organizations.
• Take Care of Business: We're dedicated to delivering exceptional results, while maintaining a strong focus on customer satisfaction and loyalty.

Four Rings of Responsibility

At arenaflex, we operate according to the Four Rings of Responsibility, which emphasizes the importance of maintaining the health and wellbeing of our employees. Our Four Rings include:

• Take Care of Self: We prioritize the health and wellbeing of our employees, providing opportunities for growth, development, and self-care.
• Take Care of Family: We support our employees in their personal and professional lives, offering flexible work arrangements and a range of benefits that promote work-life balance.
• Take Care of Community: We're committed to giving back to our community, through volunteer programs and partnerships with local organizations.
• Take Care of Business: We're dedicated to delivering exceptional results, while maintaining a strong focus on customer satisfaction and loyalty.

Job Description

As a Director of Customer Engagement at arenaflex, you'll be responsible for:

• Driving Revenue Growth: You'll develop and execute sales strategies that meet and exceed revenue targets, while building and maintaining strong relationships with key decision-makers at existing and new clients.
• Upselling and Cross-Selling: You'll identify opportunities to upsell and cross-sell our services to existing clients, while developing new business relationships with key decision-makers.
• Understanding and Communicating Value Proposition: You'll have a deep understanding of our value proposition and be able to effectively communicate it to clients, while identifying opportunities to differentiate our services from those of our competitors.
• Sales Accountability and Relationship Building: You'll be responsible for sales accountability and relationship building with customers, while developing and maintaining strong relationships with key decision-makers.
• Sales Strategy and Planning: You'll develop sales strategies and plans to achieve revenue targets, while identifying opportunities to improve sales processes and procedures.
• Account and Opportunity Planning: You'll generate and maintain accurate account and opportunity plans, while identifying opportunities to improve sales forecasting and pipeline management.
• Client Issue Resolution: You'll be able to identify and resolve client issues strategically, while maintaining a strong focus on customer satisfaction and loyalty.
• Navigating Complex Organizations: You'll be able to navigate complex organizations, hone-in on key decision-makers, and interact with both senior and mid-management levels.
• Collaboration with Matrixed Teams: You'll be able to work with matrixed teams, including pre-sales, marketing, and delivery, to develop sales proposals, sales campaigns, and sales tools/assets.
• Nurturing Client Relationships: You'll nurture client relationships and build long-term trust and value, while identifying opportunities to upsell and cross-sell our services.

Qualifications

To be successful in this role, you'll need:

Minimum 12+ years selling/closing deals in top consulting/IT services firms

* Experience in growing existing services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services *

Understanding of business problems and associated business processes end to end

* Ability to articulate how integration and data can help to optimize business processes impacted by the above-mentioned software and the key KPIs/outcomes for the persona mentioned above *

Minimum bachelor’s degree

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Strong background of meeting/exceeding sales quotas

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Experience working within a large, matrixed company environment

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Experience with C-Level client relationship building and relationship management

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Proven ability to operate within a team-oriented environment

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Demonstrated leadership, teamwork, and collaboration in a professional setting

* High energy level, decisiveness, and ability to work well in demanding client environments *

Excellent communication (written and oral) and interpersonal skills

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Strong leadership, problem-solving, and decision-making abilities

Additional Information

* Pay Scale: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience, and training. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

• Annual Compensation: Base - $130 - $165K, Variable – $40 – $60K, OTE – $170- $225K
• Benefits and Perks: Comprehensive healthcare benefits, flexible saving accounts and health savings accounts, 401(k), short and long-term disability and life insurance benefits, employee assistance program, paid time off, fixed paid holidays, sick leave, 5 Days for Humanity – 5 paid volunteer days annually, career development opportunities, fast-paced and welcoming culture, flexible work hours that promote a healthy work-life balance.

Apply Now

If you're a seasoned sales professional with a passion for building strong relationships and driving business growth, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career. Apply for this job