Experienced Customer Success Manager – IT Services Solutions Delivery and Client Relationship Management

At arenaflex, we're passionate about delivering innovative independent IT assessment solutions to critical challenges facing the nation and the world. As a successful and growing business, we're committed to making lives better, safer, and more secure. We're now seeking a self-motivated Customer Success Manager (CSM) who can build strong client relationships, deliver value through our IT Services solutions, and drive client satisfaction across our growing base of Commercial and State/Local government customers.

About arenaflex

arenaflex is a leading provider of Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, NIST 800-53 ATO Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services.

Job Summary

As a Customer Success Manager at arenaflex, you will be responsible for building and maintaining strong relationships with our clients, delivering value through our IT Services solutions, and driving client satisfaction. This role is critical to ensuring a smooth client journey, successful service delivery, and ongoing client success, and repeat business. You will be a key player within the company, bringing a thirst for knowledge and a strong work ethic.

Key Responsibilities

* Account Management: Build and maintain strong relationships with our clients, understanding their needs and delivering value through our IT Services solutions.

• Technical Staff Liaison: Work closely with our technical experts to deliver our services and ensure successful project outcomes.
• Delivery Management: Lead project status meetings and deliver associated reports, ensuring timely and successful project delivery.
• Sales Support: Provide technical sales support through a consultative sales process, helping our clients align their IT initiatives with compliance frameworks.
• Contracts: Manage our customer contacts and fulfillment processes via tools such as HubSpot CRM, ensuring timely responses to new and existing customer inquiries.
• Proposal Development: Participate in proposal development and reviews, helping to craft and document technical solutions and processes in our proposals.
• Other duties as assigned.

Required Skills and Experience

* U.S. Citizenship is required.

• Ability to learn quickly and apply your skills to this role.
• Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
• Excellent customer relations and sales skills, with the ability to clearly communicate benefits and processes to prospective customers.
• High responsiveness to customer requests and inquiries.
• Customer/Account Management (Technical Sales) experience, including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements.
• Ability to learn to scope and price IT Security and IT Accessibility projects.
• Ability to learn proposal writing and proposal content contribution.
• Knowledge and experience in one or both of the following disciplines is a plus:

+ IT Security (specifically, NIST 800-171/CMMC and NIST 800-53) + IT Accessibility (specifically, Section 508, WCAG, ADA, etc.)

• Excellent verbal and written communication skills, self-starter, able to work independently, and experienced working in a small business environment with the ability to perform in various roles within a given workday.
• High proficiency with Microsoft Office, including advanced features of PowerPoint and Excel such as macros, pivot tables, and analysis.
• Strong organizational skills and attention to detail.
• Ability to prioritize and quickly adapt to changing priorities, with experience in creating, managing, and tracking key project management deliverables.
• Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible senior corporate leadership and without micromanagement.
• Passion for work, a drive for learning new technologies and practices, and a commitment to continuous improvement.
• Ability to write and/or contribute to social media articles on technical subject matter.
• Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred).

Benefits

arenaflex offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more! All benefits are per arenaflex current policies and are subject to change without notice. Benefits are available to full-time employees only.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.

Experience Requirements

Mid Level If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job