Experienced Customer Marketing Specialist – Electronic Bill Presentment and Payment (EBPP) Services

At arenaflex, we're revolutionizing the way institutions interact with their customers through innovative cloud-based electronic bill presentment and payment (EBPP) services. As a Customer Marketing Specialist, you'll play a pivotal role in promoting online billing and payment services to our clients' customers, empowering them to experience faster, easier, and more convenient bill payment and management.

About arenaflex

arenaflex is a leading provider of online bill payment services, founded in 2009. We've grown to become one of the leading disruptors in the cloud-based EBPP space, helping institutions put customer experience first. With over 50 million payments processed annually, arenaflex is one of the most secure, innovative, and inclusive fintech solutions in the market. Our mission is to provide exceptional customer experiences, and we're committed to delivering cutting-edge solutions that meet the evolving needs of our clients and their customers.

Job Overview

This is a 16-week contract role, covering a paternity leave, to support new biller marketing activities. As a Customer Marketing Specialist, you'll work closely with our clients to promote online billing and payment services to their customers. You'll introduce clients to ideas and materials that inspire their payers to realize the benefits of paying online, faster, easier, and more convenient bill payment and management.

Responsibilities

* Connect with new clients ready for marketing and work with them to promote EBPP to their customers

• Conduct zoom training on online payment adoption best practices
• Create content that helps support billers with online payment messaging to their customers
• Drive client behavior to promote online billing and payment adoption by payers
• Maintain a knowledge of arenaflex services (pay anywhere, anytime – online, mobile, POS, bank sites) with the ability to articulate value proposition and product advantages
• Create marketing material specifically for VIP billers – upon request
• Ensure that client marketing activities are entered in various systems, like Salesforce
• Liaison with external vendors that house our marketing assets, QR codes, design vendors, and more

Skills and Qualifications

* Must enjoy working directly with customers through telephone, PowerPoint, zoom, and email mediums

• Excellent computer skills
• Problem-solving skills and high attention to detail
• Tech-savvy and interested in learning new tools and programs to support the business
• Good visual and content design ability
• Highly developed verbal and written communication skills
• Ability to thrive in a fast-paced environment and work collaboratively across departments – a team player
• Ability to build successful relationships and influence customer behavior
• Sense of urgency

Experience

* Bachelor's degree

• At least 3 years' experience in marketing/marketing communications (e-payments/SaaS a plus)
• Knowledge of Adobe products (Acrobat, InDesign, Photoshop, and Illustrator)
• Practical experience communicating with customers
• Proficiency in MS Word, Excel, and PowerPoint, Salesforce

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

Compensation and Benefits

arenaflex offers a competitive base salary, with a range of $80,000 to $85,000 USD. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. We're committed to providing a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you're passionate about delivering exceptional customer experiences and promoting innovative solutions, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job