Experienced Strategic Program Manager & Customer Success Operations Leader – Scaling Customer Experience and Operations at arenaflex

At arenaflex, we're revolutionizing the way organizations harness the power of the Internet of Things (IoT) to drive business value and improve operations. As a pioneer in the Connected Operations Cloud, we're shaping the future of industries that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. We're excited to invite a highly skilled Strategic Program Manager & Customer Success Operations Leader to join our team and help us scale our customer success operations and drive business growth.

About arenaflex

arenaflex is a leader in the IoT space, with a platform that enables organizations to harness IoT data to develop actionable insights and improve their operations. Our team is passionate about helping organizations improve the safety, efficiency, and sustainability of their physical operations. With a strong focus on customer success, we're committed to delivering exceptional experiences for our customers and helping them achieve their business goals.

The Role

As a Strategic Program Manager & Customer Success Operations Leader, you'll play a critical role in driving the success of our customer success operations. You'll lead the end-to-end planning and delivery of our highest priority and most complex programs, working closely with cross-functional stakeholders to identify critical priorities for the business and scope, develop, and manage delivery of the work. You'll be responsible for developing comprehensive program strategies, roadmaps, and plans, as well as collaborating with stakeholders and driving alignment to ensure successful program outcomes.

Key Responsibilities

* Lead the end-to-end planning and delivery of our highest priority and most complex programs

• Develop comprehensive program strategies, roadmaps, and plans, including framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
• Collaborate with stakeholders and drive alignment to ensure successful program outcomes
• Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
• Champion, role model, and embed arenaflex's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum Requirements

* Bachelor's Degree from a 4-year institution

• 6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
• Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
• Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
• Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives, and front-line managers
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs

Ideal Candidate

* Experience with B2B hardware and SaaS products

• PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
• Experience in a global Operations, Customer Success, or Customer Experience organization

What We Offer

* Competitive total compensation package

• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible working model that caters to the diverse needs of our teams

Accommodations

arenaflex is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At arenaflex, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements.

Fraudulent Employment Offers

arenaflex is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@arenaflex.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

How to Apply

If you're a motivated and experienced Strategic Program Manager & Customer Success Operations Leader looking to join a dynamic and innovative team, please submit your application through our website. We can't wait to hear from you!

Benefits

Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, arenaflex for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Salary Range

The range of annual base salary for full-time employees for this position is $111,265—$130,900 CAD. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Apply for this job