Experienced Customer Service Representative - Japanese and English (Interim) at arenaflex

At arenaflex, we're a one-of-a-kind marketplace for buying and selling special objects, and every day brings the extraordinary! Whether it's a rare collectible, a unique piece of art, or a vintage item, we encounter exceptional objects every day. Our mission is to become the world's most popular destination for special objects, and we're on a journey to make that happen. As a growing, diverse, and sustainable scale-up, we proudly live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers

If these values resonate with you, we'd love to explore how you can join us on this exciting journey!

Job Summary:

We're seeking an experienced Customer Service Representative to join our team on an interim fixed-term contract (8 or 7 months, between September/October 2025, to April 2026) with possible extension depending on performance and business needs. As a Customer Service Representative, you'll engage and delight our customers by solving complex challenges and managing disputes and complaints. You'll make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both.

Key Responsibilities:

* Provide excellent customer support via phone, email, chat, and social media

• Resolve customer complaints and disputes in a timely and professional manner
• Collaborate with other departments, such as Sales and Experts, to improve the overall customer experience
• Analyze and resolve complex customer issues, using critical thinking and problem-solving skills
• Communicate effectively with customers, using strong verbal and written communication skills in Japanese and English
• Work closely with the customer service team to ensure seamless communication and collaboration
• Stay up-to-date with arenaflex's products, services, and policies to provide accurate information to customers

Essential Qualifications:

* 2+ years of experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)

• Strong analytical and critical thinking skills
• Excellent communication skills in Japanese and English (written and verbal)
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Ability to work independently and as part of a team
• Availability to work 40 hours per week, with flexibility to work additional hours as needed
• Willingness to commute to our Lisbon office and work in the office at least 2 days per week
• Flexibility to work at least 2 weekends a month and on some public holidays

Preferred Qualifications:

* Previous experience in a customer service environment or a customer-related role

• Experience working with diverse customer bases and cultures
• Knowledge of arenaflex's products and services
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong analytical and critical thinking skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

* Opportunities for career growth and professional development

• Access to training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and initiatives

Work Environment and Company Culture:

* arenaflex is a diverse and inclusive company with a flat structure

• Our offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect
• We offer a hybrid work model, with 2 out of 5 days spent in the office
• We prioritize work-life balance and offer flexible working arrangements
• We celebrate life's moments and offer additional time off for significant events

Compensation, Perks, and Benefits:

* Competitive Annual Gross Base Salary of €18,000-€23,000 depending on level, competencies, and overall experience

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
• Work From Home Allowance to help with monthly household bills
• Commuting between home and office is covered by arenaflex
• Amazing Office right in the centre of Lisbon

Why You'll Love Working with Us:

* Create a Visible Impact by working at scale in a global organization that serves millions of customers across 80+ categories

• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programs designed to support your career progression
• A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace
• Celebrate Life's Moments with us at arenaflex. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognize significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.

How to Apply:

If you're excited about this role and want to join our team, please submit your application with an English CV and cover letter by clicking the "Apply Now" button below. By submitting your application, you agree to arenaflex's Applicant Privacy Policy. Don't miss this opportunity to join a dynamic and innovative company that's changing the way people buy and sell special objects. Apply now and become a part of our team! Apply for this job