Experienced Project Manager, Customer Excellence & Innovation – Logistics & Freight Industry

At arenaflex, we're on a mission to revolutionize the logistics and freight industry by delivering exceptional customer experiences and high-quality services. As a seasoned Project Manager, Customer Excellence & Innovation, you'll play a pivotal role in driving growth, innovation, and customer satisfaction across our global operations. If you're a results-driven, customer-centric professional with a passion for logistics and freight, we want to hear from you!

About arenaflex

arenaflex is a global leader in transport and logistics, with a rich history dating back to 1976. Our journey began with ten independent hauliers joining forces in Denmark, and since then, we've evolved into the world's 3rd largest supplier of global solutions within transport and logistics. Today, we're a dynamic workplace that fosters inclusivity and diversity, conducting our business with integrity and respect for different cultures and individual rights.

Job Summary

As a Project Manager, Customer Excellence & Innovation, you'll be responsible for integrating, solution engineering, and implementing new business as well as improvement and innovation projects for existing business. You'll engineer arenaflex capabilities into a solution to meet complex clients' requirements and achieve consistent and high-quality service delivery. Your expertise will be essential in providing EDI implementation leadership and coordinating with Operations, Sales, Account management, and IT.

Key Responsibilities

* Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process

• Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
• Engineers client solutions, aligning client requirements to arenaflex's services portfolio
• Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
• Manages all Client EDI integration projects
• Performs integration UAT testing, coordinating with global and regional IT and the Client
• Manages the implementation of Client integration projects, coordinating with Sales, IT, and Operations across regions
• Develops SOPs, communicates, and trains key stakeholders
• Participates in Client Business Reviews to support continuous improvement
• Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
• Maintains direct customer contact throughout the lifecycle of a project

Prior Work Experience

* A minimum of 5 years' experience in Freight Forwarding industry, including 3 years' experience in Freight Forwarding operations experience

• Experience managing or coordinating EDI processes with partners, vendors, or customers
• 3 years' experience in a role with extensive senior-level client interaction
• Or an equivalent combination of education and work experience

Essential Qualifications

* Prior use of Microsoft Office Suite (Word, Excel, Visio, PowerPoint)

• Strong command of the English language, both written and verbal
• Experience with EDI standards, platforms, and business processes
• General understanding of the Supply Chain Management and Logistics industry
• Understanding of the full range of Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management, and various industry-specific requirements
• Strong analytical, math, and problem-solving skills
• Ability to lead through influence and motivate a diverse team at all levels in the organization

Preferred Qualifications

* Advanced skills in using Microsoft Excel, Visio, and PowerPoint

• Solid understanding of Project Management and Quality concepts and methodologies
• Knowledge of CargoWise TMS
• Demonstrated competency in the following areas:

+ Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrating Global Perspective) + Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork) + Results Driven (Being Persistent/Overcoming Barriers, Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity) + Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements) + Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation) + Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements) + Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)

At-Will Employment

arenaflex employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.

Compensation and Benefits

* The expected base pay for this position is $110,000 - $125,000 / Annual. Actual base compensation will be determined based on various factors, including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

• arenaflex offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply

If you're a motivated, customer-focused professional with a passion for logistics and freight, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with arenaflex, please contact Human Resources at [insert contact information]. If you are interested in learning the status of your application, please note that you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. arenaflex reserves the right to defer or close a vacancy at any time.

Join the arenaflex Team

arenaflex is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join arenaflex, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. arenaflex aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

Visit our Website

For more information about arenaflex and our exciting career opportunities, please visit [insert website URL]. Follow us on LinkedIn, Facebook, and Twitter to stay up-to-date on the latest news and developments from arenaflex. Apply for this job