Experienced Customer Success Manager II, Clinical Solutions – Remote Opportunity

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a collaborative environment where your ideas and creativity are valued? If so, we invite you to join arenaflex's Clinical Solutions team as a Customer Success Manager II, where you will play a critical role in ensuring customer satisfaction, retention, and growth across our portfolio of clinical solutions.

About arenaflex

arenaflex is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At arenaflex, your work contributes to the world's grand challenges and a more sustainable future.

About the Role

As a Customer Success Manager II, you will be the primary post-sales contact for assigned customers, responsible for ensuring their long-term success and growth. You will collaborate across internal teams to address customer needs, deliver value, and guide the customer experience from adoption through renewal. This role requires a unique blend of healthcare expertise, SaaS acumen, and customer relationship management skills, making it an exciting opportunity for professionals who are passionate about delivering exceptional customer experiences.

Responsibilities

• Build and maintain strong, trusted relationships with customers to support their long-term success

• Act as the primary post-sales contact, guiding customers through their engagement and growth journey
• Collaborate cross-functionally to ensure customer needs are understood and addressed
• Reinforce value by aligning solutions to customer goals and demonstrating meaningful outcomes
• Support account growth by identifying strategic opportunities and informing renewal planning
• Represent the customer perspective internally to help shape product and content direction
• Monitor account health, identify risks or opportunities, and support proactive engagement strategies
• Participate in high-level discussions with both customer and internal leadership
• Contribute to team development by sharing insights, supporting onboarding, and helping refine team strategy

Qualifications

• Background in Nursing, Health Administration, Informatics, or a related field preferred

• Have 3–5 years of experience at a SaaS company preferred
• Possess a high-level understanding of subscription-based business models and the customer lifecycle
• Have experience with customer engagement, adoption strategies, and relationship management
• Be proficient in CRM, Customer Success platforms, Microsoft Office Suite, and other relevant customer management tools
• Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
• Be skilled in analyzing data, identifying trends, and translating insights into action
• Have excellent virtual and in-person facilitation, presentation, and influence skills
• Fluency in English required, Arabic, Spanish, or Portuguese a plus
• Have excellent organizational skills, and effective problem-solving abilities

Work Environment and Culture

arenaflex promotes a healthy work/life balance across the organization, offering an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we are committed to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

How to Apply

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We are an equal opportunity employer and welcome applications from diverse candidates.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or by contacting 1-855-833-5120.

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