Experienced Consultant, Customer and Product Insights – Driving Business Impact through Data-Driven Insights at arenaflex

At arenaflex, we're revolutionizing the way we understand and serve our customers. As a leading innovator in the telecommunications industry, we're committed to delivering premium wireless experiences that exceed customer expectations. We're now seeking an experienced Consultant, Customer and Product Insights to join our team and help drive business impact through data-driven insights.

About arenaflex

arenaflex is a forward-thinking organization that's passionate about enriching lives through innovative wireless experiences. Our team of experts is dedicated to pushing the boundaries of what's possible in the telecommunications industry. With a focus on customer-centricity, we're constantly seeking new ways to understand and meet the evolving needs of our customers.

The Role

As a Consultant, Customer and Product Insights at arenaflex, you'll play a critical role in designing and executing research programs to gather insights that drive business impact. You'll collaborate with various teams to enhance customer understanding and support the development of a comprehensive research and insights learning plan. This hybrid role offers a mix of remote work and in-office collaboration, emphasizing the importance of innovation and adaptability in a fast-paced environment.

Key Responsibilities

• Designing Custom Research: Develop and execute research programs to address key business issues using a wide range of research methodologies, including qualitative and quantitative approaches.

• Overseeing External Research Vendors: Manage external research vendors for large custom research projects, ensuring projects are efficiently executed according to budget and timelines and in adherence to our standards for research.
• Translating Insights: Translate information from primary and secondary research into compelling insights and socialize results with appropriate business partners to help drive business impact.
• Partnering with Cross-Functional Teams: Collaborate with researchers, analysts, and business intelligence peers to develop integrated views on our customers, competitors, and broader marketplace.
• Developing Research and Insights Learning Plan: Support the development, maintenance, and delivery of a bi-annual research and insights learning plan, ensuring the collective insights needs across the Value portfolio are being accommodated.
• Building Relationships: Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
• Staying Current with Industry Trends: Help elevate the customer and product insights function by staying up-to-date with new research methods, vendors, and platforms and identifying opportunities.

Requirements

• Education and Experience: Bachelor's degree or four or more years of work experience.

• Relevant Work Experience: Four or more years of relevant work experience in Marketing, Customer Experience Research, or User Experience Research.
• Research Program Experience: Experience designing and executing research programs, both qualitative and quantitative, to address business needs; ability to articulate rationale.

Nice-to-Haves

• Advanced Quantitative Methodologies: Experience with advanced quantitative methodologies, such as maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger.

• Qualitative and User-Centered Design Evaluative Research Methods: Experience with qualitative and user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography.
• Data Synthesis and Translation: Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
• Insights to Inform Value Proposition Development: Experience providing insights to inform value proposition development.
• Secondary Data Analysis: Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
• Compelling Storytelling: Ability to present insights in a compelling and narrative.
• Self-Starter and Team Orientation: Are a self-starter, able to identify stakeholders and build credibility for the team.
• Analytical and Collaboration Skills: Demonstrated effective analytical skills and strong team orientation and collaboration skills.
• Telecom Industry Knowledge: Understanding of the telecom industry.
• Innovation and Adaptability: Experience operating in a fast-moving, rapidly evolving environment and contributing to a culture of innovation by finding new and better ways of doing things.

Benefits

• Health and Wellness Benefits: Comprehensive health and wellness benefits to support your physical and mental well-being.

• Short-Term Incentives: Opportunities for short-term incentives to recognize and reward your contributions.
• 401(k) Savings Plan: A 401(k) savings plan to help you plan for your future.
• Stock Incentive Programs: Stock incentive programs to align your interests with those of arenaflex.
• Paid Time Off: Generous paid time off to recharge and pursue your passions.
• Parental Leave: Comprehensive parental leave policies to support your family.
• Adoption Assistance: Adoption assistance to help you build your family.
• Tuition Assistance: Tuition assistance to support your education and career development.
• Other Incentives: A range of other incentives to recognize and reward your contributions.

Join arenaflex

If you're a motivated and experienced professional with a passion for driving business impact through data-driven insights, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us revolutionize the way we understand and serve our customers. Apply for this job