Experienced Thrive Accelerate Up Supervisor - Call Center Tech Customer Service
Are you a motivated and results-driven leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two challenges are the same? If so, we invite you to join arenaflex's Thrive Accelerate Up Program as a Supervisor in our Call Center Tech Customer Service team. This 1-year training program is designed to equip you with the skills and knowledge needed to succeed in a dynamic and rewarding role.
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. We're a community of passionate individuals who share a common goal: to make a meaningful impact on the world. Our V Team is a diverse group of talented professionals who collaborate to drive innovation, creativity, and impact. We're committed to empowering our customers with the best network and entertainment experiences, and we're looking for like-minded individuals to join our team.
What You'll Be Doing
As a Thrive Accelerate Up Supervisor, you'll be at the forefront of delivering exceptional customer service and technical support to our FiOS customers. You'll lead a team of customer service technicians in a call center setting, troubleshooting issues with hardware, software, applications, networks, or devices, and answering customer tech questions. Your expertise will be invaluable in motivating your team to bring their best every day, ensuring compliance with company policies and processes, and driving continuous improvement in team performance.
Key Responsibilities
* Lead and motivate a team of customer service technicians to deliver exceptional customer service and technical support
- Manage employee performance, including setting clear roles and responsibilities, objectives, and providing feedback, training, and mentoring
- Ensure compliance with all company policies and processes, including safety, attendance, performance, work rules, and code of conduct
- Deliver on all performance measures and continuously identify new ways to improve team performance
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience
What We're Looking For
We're seeking a results-driven leader with a passion for delivering exceptional customer service and technical support. You'll thrive in a fast-paced dynamic environment where different challenges pop up all the time. You'll have a knack for explaining complex technical concepts in simple, easy-to-understand ways and enjoy motivating others to achieve great results. You'll be a team player who can build rapport with a diverse range of people and respond to their needs and preferences.
Essential Qualifications
* Three years of relevant experience in customer service, call center management, or technical support
- Willingness to work nights, weekends, and holidays
- Strong leadership and communication skills
- Ability to motivate and inspire a team to deliver exceptional customer service
- Experience with technical support and troubleshooting
Preferred Qualifications
* Completed a pre-apprenticeship training, apprenticeship, or similar program related to technical skill tracks
- Degree in a related field (e.g., computer science, engineering, business)
- Experience leading a team in customer service or call center that supported technical products or services
- Technical knowledge and experience in communication networking components (e.g., routers, LAN topology, Ethernet Network Interface)
- Customer service or call center experience
What You'll Get
As a member of arenaflex's Thrive Accelerate Up Program, you'll have the opportunity to:
- Develop your leadership and technical skills through hands-on training and mentorship
- Work on high-impact projects that drive innovation and customer satisfaction
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience
- Enjoy a dynamic and supportive work environment that fosters growth and development
- Receive competitive compensation and benefits, including a matched 401(k) savings plan, stock incentive programs, and comprehensive health and wellness benefits
Work Environment and Culture
As a remote worker, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our culture is built on the principles of empowerment, innovation, and customer obsession. We're a community of passionate individuals who share a common goal: to make a meaningful impact on the world.
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
How to Apply
If you're a motivated and results-driven leader with a passion for delivering exceptional customer service, we encourage you to apply to our Thrive Accelerate Up Supervisor role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Annual Salary and Benefits
The annual salary for this position is $71,772, based on a full-time schedule. Our benefits package includes comprehensive health and wellness benefits, a matched 401(k) savings plan, stock incentive programs, and up to 8 company-paid holidays per year, plus other incentives.
Scheduled Weekly Hours
40 hours per week
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