Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) Georgia

At arenaflex, we're dedicated to helping individuals pursue their total vocation and create a wide range of career development opportunities. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll play a vital role in providing exceptional support to our clients' members, helping them navigate their insurance needs with ease and confidence.

About arenaflex

arenaflex is a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. Our mission is to empower individuals to achieve their full potential, and we're passionate about creating a work environment that's engaging, inclusive, and supportive. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Job Summary

We're seeking a highly skilled and experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing outstanding support to our clients' members, handling inbound communication via phone, email, chat, social media, and other channels. This is a non-sales role, and you'll have the opportunity to make a real difference in people's lives by helping them navigate their insurance needs.

Key Responsibilities

* Field inbound communication from our clients' members regarding their insurance needs, including quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.

• Utilize knowledge of personal lines insurance to help members with their queries, providing accurate and timely resolutions.
• Conduct research and present customers with solutions, using resources and expertise to ensure the best possible outcomes.
• Understand members' life events that may offer sales cues, and correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
• Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks, adhering to performance metrics and quality standards.
• Maintain high standards of professionalism, articulation, and listening skills, ensuring that all interactions are conducted in a respectful and empathetic manner.

Essential Qualifications

* Active Resident Property and Casualty or Personal Lines License

• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Ability to maintain member privacy
• Internet & research skills, with the ability to research and quickly become an expert in a variety of subjects
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Preferred Qualifications

* Experience working in the insurance industry, particularly in property and casualty or personal lines

• Strong knowledge of insurance products and services
• Ability to work in a team environment and collaborate with colleagues to achieve shared goals
• Experience with customer relationship management (CRM) software and other relevant tools
• Strong problem-solving and analytical skills, with the ability to think critically and creatively

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong technical skills, with the ability to learn and adapt to new software and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to arenaflex's comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment, where we value diversity, equity, and inclusion. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a collaborative and supportive team. We're committed to creating a work environment that's engaging, inclusive, and supportive, where you can grow and develop your career.

Compensation and Benefits

* Hourly pay rate: $22.50

• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Opportunities for career advancement and professional growth

Equal Opportunity Statement

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job