Experienced Temporary Mental Health Customer Service Representative – Remote Workforce Management

At arenaflex, we're committed to providing exceptional customer service and support to our patients and healthcare partners. As a Temporary Mental Health Customer Service Representative, you'll play a vital role in ensuring that our patients receive the highest level of care and support. If you're passionate about delivering outstanding customer service, working in a dynamic and fast-paced environment, and making a real difference in people's lives, we want to hear from you!

About arenaflex

arenaflex is a leading personalized medicine company dedicated to transforming patient lives worldwide with pioneering molecular diagnostics. Our mission is to provide innovative solutions that determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties. We're committed to being a trusted advisor and partner to our patients, healthcare providers, and payers.

Job Highlights

* Competitive salary

• Remote work opportunity
• Immediate openings available
• Temporary role with a duration of up to 6 months
• Opportunity to work in a dynamic and fast-paced environment
• Collaborative team environment
• Professional development and growth opportunities

Responsibilities

As a Temporary Mental Health Customer Service Representative, you'll be responsible for coordinating testing services for patients, working with healthcare providers, insurance companies, and patients to ensure accurate and timely testing. Your key responsibilities will include:

• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
• Working with healthcare providers to complete the required documentation and sample submission
• Working with insurance companies to secure the highest possible coverage for patients
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time
• Independently managing assigned work and meeting production and quality metrics
• Collaborating with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
• Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of arenaflex or our customers' experience
• Participating in the Quality Assurance plan
• Complying with applicable CLIA and HIPAA regulations

Qualifications

* High school diploma or equivalent required

• Fluent in Spanish is preferred/encouraged
• Excellent interpersonal and communication skills
• Accurate typing skills of at least 35 words per minute
• Excellent listening, transcribing, and self-review skills
• PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
• Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps

Physical Requirements

* Lifting Requirements – light work or exerting up to 20 pounds of force frequently

• Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching
• Use of equipment and tools necessary to perform essential job functions

EEO

arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Why Join arenaflex?

* Opportunity to work in a dynamic and fast-paced environment

• Collaborative team environment
• Professional development and growth opportunities
• Competitive salary and benefits package
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Opportunities to make a real difference in people's lives

How to Apply

If you're passionate about delivering outstanding customer service, working in a dynamic and fast-paced environment, and making a real difference in people's lives, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today! Apply to this job Apply for this job