Experienced Senior Director, Customer Solutions – Strategic Supply Chain Leadership

Join arenaflex, a leading global beverage company, as we continue to refresh the world and make a difference. We're seeking an experienced Senior Director, Customer Solutions to lead our team in driving success and delivering exceptional customer experiences. This is an exciting opportunity to join our dynamic organization and contribute to our mission of being the most valued supplier partner to our customers.

About arenaflex

arenaflex is a global beverage leader with a rich history spanning over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that values growth, empowerment, and continuous learning.

Job Summary

The Senior Director, Customer Solutions will lead a team that serves as the single point of contact and strategic business partner for our North America Operating Unit (NAOU) National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). This role will collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint Customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

Key Responsibilities

As a Senior Director, Customer Solutions, you will be responsible for:

• Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels.
• Working with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost-to-serve effectiveness, and customer-centric solutions.
• Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
• Engaging with bottlers and customers for continuous improvement related to On Shelf Availability.
• Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
• Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance and value across all routes to market.
• Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
• Providing strategic direction and guidance to direct reports for performing their objectives, including:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree or equivalent.
• 10 years of relevant work experience, including people management.
• 5 years of supply chain and/or sales/field operations experience.
• Strong leadership and management skills, with the ability to develop and motivate a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• Strong analytical and problem-solving skills, with the ability to drive business results and improve supply chain performance.
• Experience with electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation and supply chain management.
• Strong knowledge of Lean/Operational Excellence (OE)/Agile methodologies and their application in supply chain management.

Preferred Qualifications

* MBA or equivalent.

• 15+ years of relevant work experience.
• 10+ years of supply chain and/or sales/field operations experience.
• Experience in a similar role, with a proven track record of driving business results and improving supply chain performance.
• Strong knowledge of arenaflex's value creation model and its application in supply chain management.

Growth Behaviors

As a Senior Director, Customer Solutions, you will be expected to demonstrate the following growth behaviors:

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

What We Can Do For You

As a Senior Director, Customer Solutions at arenaflex, you will have the opportunity to:

• Work with a diverse group of customers and stakeholders, including retail and grocery outlets, theme parks, movie theaters, restaurants, and more.
• Develop and implement strategic supply chain partnerships that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.
• Lead a high-performing team and develop direct reports on both professional and personal levels.
• Collaborate with sales teams, key business operations, and independent bottlers to drive business results and improve supply chain performance.
• Leverage Lean/Operational Excellence (OE)/Agile methodologies to manage projects and drive business results.
• Enjoy a competitive salary, with a base pay range of $181,000 - $213,000.
• Participate in a comprehensive benefits package, including medical, financial, and other benefits.
• Enjoy a dynamic and inclusive work environment, with opportunities for growth and development.

How to Apply

If you are a motivated and experienced leader with a passion for supply chain management and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now Apply for this job