Experienced Full Stack Customer Service Representative – Insurance Policy Support

Join arenaflex's vibrant Remote team and propel your career forward as a licensed Customer Service Representative! At arenaflex, we're a global leader in the customer experience (CX) industry, delivering innovative solutions to top insurance clients worldwide. With a presence in over 45 countries and a team of 170,000 associates, we're the driving force behind exceptional experiences for +750 of the world's leading and digital-first brands. Our mission is to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter. As a Remote Licensed Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to grow within the company, develop your skills, and make a meaningful impact on our clients' businesses.

About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as a Remote Licensed Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients' customers, resolving inquiries, and ensuring a seamless experience. You'll work closely with our clients to understand their needs and provide tailored solutions to meet their expectations.

Key Responsibilities:

* Receive, review, and process calls regarding customers' insurance policies

• Assist customers with policy coverage, billing, and modification inquiries
• Provide accurate and timely information to customers, resolving their issues and concerns
• Work collaboratively with our clients to understand their needs and provide tailored solutions
• Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction
• Participate in ongoing training and development to enhance your skills and knowledge

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 6 months to 1 year of relevant work experience in customer service or a related field
• Must be at least 18 years old and have a valid Texas address
• Ability to work in a remote environment with a quiet and distraction-free workspace
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Basic conflict resolution skills and the ability to manage emotions in a stressful situation
• Ability to multitask, navigate system tools, and utilize computer systems/data systems

Preferred Qualifications:

* 1-2 years of experience in customer service or a related field

• Previous experience in the insurance industry or a related field
• Familiarity with CRM software and other customer service tools
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Skills and Competencies:

* Customer service aptitude, with a focus on delivering exceptional customer experiences

• Reliability, empathy, and critical thinking skills
• Ability to navigate system tools, utilize computer systems/data systems, and solve complex situations with limited information
• Strong questioning and deductive reasoning skills, with the ability to work independently or as part of a team
• Ability to multitask, prioritize tasks, and manage time effectively

Benefits:

* Competitive salary range: $15-$19/hour

• Expected hours: No less than 40 hours per week
• 401(k) plan with company matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work-from-home opportunities
• Bonus opportunities

At-Home Requirements:

* arenaflex will provide equipment, including a headset, shipped to your address after you pass your licensing exam

• High-speed internet connection (Download: 5 Mbps and Upload: 5 Mbps) is required; internet speeds may be subject to change in the future
• Self-accountability and ownership, with a quiet and distraction-free workspace
• Ability to work independently, with minimal supervision
• Comfortable with being on web camera during training and production

About arenaflex:

arenaflex is a global leader in the customer experience (CX) industry, delivering innovative solutions to top insurance clients worldwide. With a presence in over 45 countries and a team of 170,000 associates, we're the driving force behind exceptional experiences for +750 of the world's leading and digital-first brands. Our mission is to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter.

Military Friendly:

arenaflex is a 2023 Military Friendly Employer, proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.

EEO:

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

Apply Now:

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