Experienced Customer Support Consultant – German & English C1 – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment? Do you have a strong command of both German and English languages? If yes, we invite you to join arenaflex, a leading provider of SaaS, Software, and Hardware solutions, as a Customer Support Consultant. In this role, you will have the opportunity to thrive in a remote work setup, master new skills, and achieve challenging goals while enjoying a work-life balance.

About arenaflex

arenaflex is a multinational company that has been a pioneer in the field of premium outsourced customer support since 2010. With 8 hubs around the world, we have established ourselves as an industry leader in providing secure technical, customer support, and CX services to tech companies globally. Our team is comprised of individuals from diverse backgrounds and experiences, and we welcome people with various skills and expertise to join our family.

What You Will Do

As a Customer Support Consultant at arenaflex, you will be responsible for:

• Providing exceptional customer and technical support via calls, emails, and chats, ensuring that customers receive timely and effective resolutions to their queries.
• Gathering required technical information to ensure the resolution of complex cases, working closely with cross-functional teams to deliver seamless support experiences.
• Meeting team Key Performance Indicators (KPIs) and ensuring customer satisfaction, while maintaining the confidentiality of sensitive customer information.
• Collaborating with colleagues to share knowledge, best practices, and ideas, fostering a culture of continuous improvement and innovation.

What You Need to Succeed in This Role

To excel as a Customer Support Consultant at arenaflex, you will need:

• Excellent command of both German and English languages, with a minimum C1 level proficiency.
• Ability to work collaboratively in a team, with a strong focus on communication, empathy, and problem-solving skills.
• Independent and proactive approach to work, with a willingness to learn and adapt to new situations.
• Personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Nice to Have

While not essential, experience in customer support and familiarity with CRM systems would be a great asset in this role.

Benefits and Perks

As a Customer Support Consultant at arenaflex, you can expect:

• Flexible schedule: Friday to Sunday, along with two flexible days during the week, 9 AM-5 PM, CET.
• Opportunity to work fully remotely, with the flexibility to manage your work-life balance.
• Inclusive international environment, with a diverse team of individuals from various backgrounds and experiences.
• Compensation in USD, with good bonuses for referring friends.
• Paid intensive training and probation, ensuring that you have the skills and knowledge to excel in your role.
• Work-life balance, with a focus on your well-being and happiness.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to arenaflex. Apply to this job Apply for this job