Experienced Full Stack Customer Success Manager – Remote
Join arenaflex, a leading innovator in the industry, and take the first step towards a rewarding career as a Customer Success Manager. At arenaflex, we're passionate about building excellence every day. Our commitment to exceeding customer expectations and delivering innovative solutions has earned us a reputation as a leader in our industry. We believe that our employees are the driving force behind our success, and we're dedicated to creating a culture that empowers them to thrive.
About arenaflex
arenaflex is a vibrant and dynamic organization that operates with a strong sense of purpose. We're driven by our passion to lead our industry and build a sustainable future. Our focus on customer centricity, agility, and performance culture sets us apart from the competition. We're proud to be a part of a global organization that's shaping the world where we live, work, heal, and play.
Job Summary
As a Customer Success Manager at arenaflex, you'll play a pivotal role in fostering relationships with customers, sales teams, and internal partners. You'll be responsible for developing and implementing a robust customer success system that supports our Premier Partner sales team. This role requires a strong and diverse skillset, with a focus on strategy, analysis, leadership, and communication.
Key Responsibilities
* Strategy & Analysis: Develop and implement sales strategies that align with arenaflex's goals and objectives. Analyze market trends in collaboration with the Sales Ops team to inform resource deployment. Collaborate with the VP, Strategic Sales to ensure account support alignment.
- Targets: Collaborate with the sales ops function to set sales targets for the team and ensure they are achievable and align with arenaflex's strategy.
- Leadership & Training: Communicate, lead, and motivate the customer success team to achieve their sales targets and goals. Provide training to sales teams to improve their skills and knowledge.
- Monitoring & Reporting: Monitor employee performance, including measurable KPIs on a continual basis, create action plans, and take corrective action if necessary. Report performance to senior leadership.
- Relationships: Foster relationships with customers, sales teams, and internal partners.
- Sales: Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across the portfolio.
Make safety a priority in daily activities
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Drive Successful Customer Engagements
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High Impact Communication
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Building the internal Customer Success Team
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Broadening Business Value
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Integrity-Based Business Acumen
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Technical Aptitude
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Thought Leadership
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Driving for Results
What We're Looking For
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Bachelor's Degree or equivalent work experience preferred
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10+ years of experience in sales/customer service
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Experience working with large, complex organizations preferred
* Results-oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience *
Strong written and verbal communications skills to all levels of an organization
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Customer service, problem-solving, and analytical skills required
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Strong attention to detail
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Strong organizational and interpersonal skills
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Self-starter attitude
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Results-focused
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Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
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Lead a team of 10-15 direct reports comprised of Customer Success Reps
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25% travel required. Some air travel may be required
What arenaflex Offers You
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Competitive pay
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Paid time off
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10 Holidays (inclusive of 2 floating holidays)
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Market-competitive 401(k) match
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Industry-leading medical, dental, and vision benefits
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Short-term and long-term disability coverage
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Life Insurance
Why Join arenaflex?
At arenaflex, we believe that our employees are the driving force behind our success. We're committed to creating a culture that empowers them to thrive. Our employees enjoy a range of benefits, including competitive pay, paid time off, and industry-leading benefits. We're proud to be a part of a global organization that's shaping the world where we live, work, heal, and play.
How to Apply
If you're passionate about building excellence every day and want to join a dynamic team of innovators, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply to this job
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a culture that's inclusive and respectful of all employees. If you're passionate about building excellence every day and want to join a dynamic team of innovators, we encourage you to apply. Apply for this job