Experienced Licensed Pharmacy Technician/Call Center Agent – Customer Relations – Work From Home Opportunity

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Licensed Pharmacy Technician/Call Center Agent, you'll play a vital role in upholding our commitment to customer satisfaction while working from the comfort of your own home. If you're passionate about providing top-notch customer service and have a strong background in pharmacy technology, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's revolutionizing the way we deliver care. With a focus on innovation, compassion, and customer-centricity, we're committed to making a positive impact on the lives of our customers and employees alike. Our Heart At Work Behaviors support our purpose of delivering enhanced human-centric healthcare, and we're looking for talented individuals like you to join our team.

Position Summary

As a Licensed Pharmacy Technician/Call Center Agent, you'll be responsible for providing exceptional customer service to our pharmacy customers through inbound calls, emails, and letters. You'll serve as a customer advocate, researching and resolving customer concerns in a timely and proficient manner. Your collaboration skills will be essential in partnering with field management, category managers, and other departments to resolve customer issues.

Key Responsibilities

* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that reflects arenaflex's purpose and values

• Provide superb customer service skills to assist pharmacy customers in an inbound customer contact center setting
• Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
• Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
• Uphold arenaflex's goals of delivery through the execution of customer service excellence

Required Qualifications

* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance

• Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
• 1+ years of experience in a Customer Service environment
• Proficient to advanced PC skills required, including MS Windows-based applications

Preferred Qualifications

* Call Center experience with a focus on excellence in service delivery

• Bilingual Spanish

Education

* Verifiable High School diploma, GED or equivalent experience

Pay Range

* The Typical Pay Range For This Role Is $17.00 - $31.30

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors

Benefits

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, free development courses, and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Work Environment and Company Culture

* Work from the comfort of your own home in a remote setting

• Collaborative and dynamic work environment with a focus on customer satisfaction
• Opportunities for growth and development in a rapidly changing industry
• Arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy technology, we want to hear from you! Apply today to join our team of dedicated professionals who are committed to making a positive impact on the lives of our customers and employees alike. Apply to this job

Join Our Team!

This is a fantastic opportunity to grow your career and make a difference in the lives of our customers. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job