Experienced Full Stack Homesite Customer Service Representative – Remote

Join arenaflex's vibrant community as a Homesite Customer Service Representative, where you'll be the first point of contact for Homesite-CONNECT customers, providing exceptional service, resolving conflicts, and driving results. As a key member of our team, you'll have the opportunity to grow professionally, develop new skills, and contribute to the success of our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Homesite Customer Service Representative, you'll be part of a dynamic team that's shaping the future of customer service.

Job Summary

We're seeking an experienced and customer-focused Homesite Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to Homesite-CONNECT customers, resolving conflicts, and driving results. You'll work closely with our customers, advisors, and relationship partners to ensure prompt resolution of service issues, requests, and account information.

Key Responsibilities

* Ensure that all relevant information is gathered and entered to ensure prompt resolution of service issues, requests, and account information.

• Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
• Be an important resource for customers on company or product policies and systems, and troubleshoot simple usability issues raised by customers.
• Refer more complex issues to appropriate service partners.
• Provide exceptional customer service, resolve conflicts, and drive results in a fast-paced environment.

Specialized Knowledge & Skills Requirements

* Demonstrate experience providing customer-focused solutions or support.

• Demonstrated written and spoken communication skills.
• Demonstrated ability managing multiple priorities in a fast-paced environment.
• Troubleshoot and resolve issues.

Internet Connection Requirement

For optimal performance and reliability, this position requires that you have a hardwired (Ethernet) connection to your internet with a minimum speed of 100 Mbps download and 10 Mbps upload. Wi-Fi connections are not acceptable for this role. Please ensure that you have the necessary setup to meet this requirement.

Travel Requirements

Up to 10% travel may be required for in-person engagement activities such as team meetings, trainings, and culture events.

Physical Requirements

Work that primarily involves sitting/standing.

Compensation and Benefits

* Starting pay: $25.00/hour

• Position compensation range: Pay rate type: Hourly
• Compensation may vary based on the job level and your geographic work location.
• Relocation support is offered for eligible candidates.
• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

Work Environment and Culture

As a Homesite Customer Service Representative, you'll work primarily from home, with the opportunity to travel to our office locations for in-person engagement activities. Our office locations are:

• Madison, WI 53783
• Atlanta, GA 30307
• Boston, MA 02110
• Denver, CO 80112
• Eden Prairie, MN 55343
• Keene, NH 03431
• Phoenix, AZ 85034
• St. Joseph, MO 64507

Our team is passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and programs to support your physical, emotional, and financial wellbeing.

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and learn more about your qualifications and experience. Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds. We're proud to be an equal opportunity employer and to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. Apply for this job