Experienced Digital Branch Customer Service Supervisor – Remote Opportunity at arenaflex

Job Summary:

Are you a customer service expert with a passion for leadership and a knack for driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Digital Branch Customer Service Supervisor, where you'll play a critical role in delivering exceptional customer experiences and driving deposit growth.

About arenaflex:

arenaflex is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their financial goals. With a commitment to excellence and a passion for customer satisfaction, we're shaping the future of banking and financial services. Our team of experts is driven by a shared vision of delivering exceptional experiences, fostering growth, and building lasting relationships.

About the Role:

As a Digital Branch Customer Service Supervisor at arenaflex, you'll oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs), ensuring that all new account reviews are processed in accordance with our onboarding procedures and that CSRs operate in a manner consistent with our policies and procedures. You'll provide instruction and training to CSRs, delegate daily work assignments, prepare schedules, maintain records, evaluate employee performance, and analyze new account reports.

Key Responsibilities:

* Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures

• Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
• Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
• Mentor newly hired CSRs, imparting knowledge regarding products and services that arenaflex has to offer
• Serve as a contact for client problem resolution
• Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
• Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
• Refer customers to a licensed representative of arenaflex when appropriate
• Access electronic financial information to answer questions related to specific accounts
• Conduct weekly sales, service, and product knowledge meetings
• Comply with regulatory, security, and audit policies and procedures; adhere to arenaflex's Code of Conduct
• Maintain operational controls to ensure safety and security of client and arenaflex assets
• Build or maintain technical and professional knowledge by attending educational workshops and training
• Perform other duties as assigned

Essential Qualifications:

* High School Diploma or GED required; Bachelor's degree preferred

• 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
• 1+ years of supervisory experience required
• Proven history of leveraging financial products and services that provide value to the client
• Possess strong technical skills and experience to operate teller software and other bank-related computer programs
• Proficiency in Microsoft Word & Excel required
• Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Excellent interpersonal and communication skills (verbal + written)
• Comprehensive knowledge of interest calculations for use in dividend adjustments
• Advanced knowledge of new account operations, including CIP and BSA requirements
• Thorough knowledge of arenaflex's rules and regulations governing accounts and services required
• Display sound judgment, as well as discretion when utilizing confidential information
• Strong analytical skills and creative problem solver
• Ability to work weekends and extended hours or at neighboring branch locations when needed

Preferred Qualifications:

* Experience with arenaflex's products and services

• Familiarity with arenaflex's policies and procedures
• Strong leadership and coaching skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Experience with customer relationship management (CRM) software

What We Offer:

* Competitive salary range: $29.67/hr - $38.47/hr

• Opportunity to work with a leading provider of innovative financial solutions
• Collaborative and dynamic work environment
• Comprehensive training and development programs
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to arenaflex's state-of-the-art technology and tools

How to Apply:

If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply for this job