Experienced Full Stack Customer Service Representative Team Lead - National Remote
Are you a motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative Team Lead - National Remote. This is an exciting opportunity to take on a leadership role and make a meaningful impact on the lives of our customers.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. At arenaflex, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Summary
As a Full Stack Customer Service Representative Team Lead - National Remote, you will be responsible for leading a team of customer service representatives and providing exceptional support to our customers. You will be the primary point of contact for customers seeking information about arenaflex's services, including Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. You will work closely with our care coordination team to provide referrals to providers and agencies in Salt Lake County to Medicaid eligible consumers.
Key Responsibilities
* Lead a team of customer service representatives and provide guidance and support to ensure exceptional customer experiences
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Research and provide referrals to providers and agencies in Salt Lake County to Medicaid eligible consumers
- Utilize a computer database to verify Medicaid eligibility
- Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
- Complete additional administrative tasks as assigned to support the care coordination team
- Collaborate with the care coordination team to ensure seamless communication and referrals
- Provide coaching and feedback to team members to improve performance and customer satisfaction
- Identify and implement process improvements to increase efficiency and effectiveness
Requirements
* High School Diploma or equivalent required
- 2 years of customer service experience in a healthcare or insurance setting
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
- Strong organizational skills and ability to multi-task
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Familiarity with financial health technology a plus
Preferred Qualifications
* 2+ years of experience in a leadership role
- Experience working with financial health technology
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills and ability to provide exceptional customer experiences
Compensation and Benefits
* Competitive salary range: $19.47 - $38.08 per hour (dependent on location and experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution
- Opportunities for career growth and professional development
Application Instructions
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are making a meaningful impact on the lives of our customers. Apply to this job
About arenaflex
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply for this job