Experienced Customer Service Representative – Remote & Seasonal

Join arenaflex, a leading company in the gardening industry, as we strive to make the world a greener and more beautiful place, one garden at a time.

About arenaflex

arenaflex is a dynamic and innovative company that has been a trusted name in the gardening industry for years. Our purpose is to inspire and empower gardeners to create a greener world, and we're passionate about providing the best products, knowledge, and inspiration to help them succeed. As a Customer Service Representative at arenaflex, you'll be at the forefront of this mission, helping our customers navigate the world of gardening and find the perfect solutions for their yards and gardens.

Our Challenge

Gardening can be a challenging and rewarding experience, but it's not always easy. That's why we're committed to providing exceptional customer service and support to our customers, helping them overcome any obstacles they may face and achieve their gardening goals. As a Customer Service Representative, you'll play a critical role in this effort, working with customers to find the right products, answer their questions, and provide expert advice and guidance.

Who You Are & What You'd Do

You'll be a key member of our team, working remotely to provide exceptional customer service and support to our customers. Some days you'll speak with gardening professionals, while others you'll work with customers who are new to gardening and need your advice. You'll have the opportunity to continuously learn more about the gardening world, while sharing your passion and knowledge with others. You don't need to be a Master Gardener to join our team, but you do need to have a passion for gardening and a willingness to learn.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, your day will be filled with a variety of tasks and activities, including:

• Answering customer calls and emails to aid them in placing new orders, checking on existing orders, adding to an order, or troubleshooting on an order they received
• Navigating our websites and internal systems to assist customers with their queries
• Participating in team meetings and quality reviews to ensure continuous improvement and excellence in customer service
• Working with customers to find the right solutions for their yards and gardens, and providing expert advice and guidance
• Collaborating with other team members to share knowledge and best practices

Training & Coaching

As a new Customer Service Representative, you'll receive comprehensive training and coaching to ensure your success in this role. Our training program includes:

• Mandatory training days, Monday-Friday, 10am-4pm EST
• Interactive training through Microsoft Teams, requiring on-screen participation
• Auditing by our trainer to ensure you're successful in your new role
• Follow-up training to cover more in-depth topics once you have a handle on your daily flow
• Required monthly team meetings from 5pm-7pm EST on every Third Thursday

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• A fun-loving team of plant nerds who are passionate about making the world a better place
• Discounts on all arenaflex and High Country Gardens products
• Access to Champlain College TruEd
• Opportunities for career growth and development
• A comprehensive training program to ensure your success in this role

Remote Work

This role will be entirely remote, including our interactive training, which will be conducted through Microsoft Teams and require on-screen participation. You'll need to have secure, high-speed internet to take VoIP calls and team meetings through video conferencing tools.

What We're Looking For

We're looking for a highly motivated and customer-focused individual who is passionate about gardening and providing exceptional customer service. You'll need to have:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to navigate our websites and internal systems
• Passion for gardening and a willingness to learn
• High-speed internet and a quiet, private workspace

How to Apply

If you're a motivated and customer-focused individual who is passionate about gardening and providing exceptional customer service, we'd love to hear from you. Please submit your resume to our People & Culture team, and we'll be in touch soon.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Job Type

Full-time

Pay

$14.50 per hour

Apply Now

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