Experienced Customer Service Representative: Remote Near El Paso, TX – Join arenaflex's Dynamic Team
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services via telephone, IVR, and web-based portals. If you're passionate about delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that transform the way people live, work, and interact. Our mission is to empower individuals and communities through cutting-edge technology, expert knowledge, and a commitment to excellence. With a diverse team of talented professionals, we're shaping the future of customer service and beyond.
Why Join arenaflex?
* Competitive Compensation: Enjoy a salary that reflects your value and contributions to our team.
- Quarterly Bonuses: Share in our success and earn bonuses based on your performance.
- Comprehensive Insurance Coverage: Choose from a range of medical, dental, vision, prescription, and life insurance plans, including partially funded HSA options.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and company matching.
- Paid Time Off Package: Enjoy PTO, holidays, and sick leave, as well as holistic wellness support and recognition platforms.
- Diversity, Equity, and Inclusion Initiatives: Join a workplace committed to fostering diversity and inclusion.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Enjoy exclusive benefits and discounts, including wellness programs and resources.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
- Tracking and documenting all inquiries using applicable systems.
- Completing associated tasks according to established guidelines.
- Meeting Quality Assurance (QA) and other key performance metrics.
- Facilitating the fulfillment of caller requests for materials via mail, email, or download.
- Transferring/referencing consumers to appropriate entities according to established guidelines.
- Escalating calls or issues to the appropriate designated staff for resolution as needed.
- Facilitating translation services for non-English speaking callers according to procedures.
- Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.
Primary Responsibilities
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
- Track and document all inquiries using applicable systems.
- Complete associated tasks according to established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Additional Requirements
* Customer Service experience preferred
- Must reside in the state of Texas, AND within 70 miles of El Paso
- Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements
* Reliable, high-speed internet service
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Minimum 20 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-free workspace
- arenaflex will supply your computer equipment
Training Requirements
* Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
How to Apply
Don't hesitate – apply today! We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex. Apply to this job Apply for this job