Experienced Customer Onboarding Success Team Leader - Hospitality Industry Expertise
At arenaflex, we're on a mission to revolutionize the way businesses approach customer onboarding and success. As a seasoned professional with a passion for the hospitality industry, we're looking for a talented Customer Onboarding Success Team Leader to join our team. In this exciting new project, you'll lead a team of customer-focused professionals, driving growth and success for our clients and arenaflex.
About arenaflex
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. With over 35 years of experience, we've established ourselves as a trusted partner for innovative tech companies across the globe. Our commitment to cultivating career advancements for our people is reflected in our award-winning workplace culture and top employer status in our industry. We're proud to be a global organization with 3,000+ employees worldwide, working together to drive innovation and success.
The Customer Onboarding & Success Team Leader Role
As a Customer Onboarding Success Team Leader, you'll be responsible for leading, motivating, and inspiring a team of customer-focused professionals to reach targets and KPIs aligned to the expectations of our clients and arenaflex. Your expertise in account management, sales, customer support, customer success, or client relations will be invaluable in driving growth and success for our clients.
Key Responsibilities
* Manage, coach, and mentor a team to reach targets and KPIs aligned to client and arenaflex expectations
- Create and implement systems and processes that drive efficiency and performance
- Lead, motivate, and inspire team members to achieve outstanding performance
- Hire and recruit new talent as needed to support team growth and success
- Maintain a hands-on approach while adjusting to client demands and strategies
- Gather a strong understanding of client offerings to enable the team effectively across differing EMEA territories
- Create a culture of focus, teamwork, and outstanding performance
- Drive strong thought leadership within a wider sales team
- Adhere to team goals as agreed by the client
- Ownership of day-to-day operations in partnership with client contact and Program Manager
- Take responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
- Partner with sales operations, quality assurance, and training departments
- Develop and implement personal development plans for reps
- Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth
- Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
What You'll Need to Succeed
* 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
- 1+ year as a leader, coach, trainer, or senior rep
- Proficiency in CRM software, specifically working with leads and opportunities
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
- Strong quantitative skills and the ability to interpret and apply data to drive decision-making
- Exceptional time management and prioritization abilities
- Comfort working at both strategic and tactical levels in ambiguous environments
- Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
- Fluent in English
- Fluent in French, Italian, or Spanish a benefit
What We Offer
At arenaflex, we're committed to providing our employees with valuable mental and physical well-being benefits, including:
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
Compensation
The pay for this position is a basic salary per annum of €48,000, with an additional variable bonus component of €12,000 per annum. Your recruiter will provide more detailed information during the interview process.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.
Apply Now
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now to join our team and start your future at arenaflex. Apply to this job Apply for this job