Experienced Full Stack Customer Experience Agent – Overnight Shift at arenaflex

Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Experience Agent to join our overnight shift team. As a key member of our Customer Experience team, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. If you're a motivated and customer-focused individual with a growth mindset, we encourage you to apply!

About arenaflex

arenaflex is a leading innovator in the world of live auctions, bringing together community, shopping, and entertainment. We're committed to our values and operate as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles, making us a one-stop-shop for customers. We're growing rapidly, and we're looking for forward-thinking problem solvers to join our team.

Role

As a Full Stack Customer Experience Agent, you will be responsible for:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolving all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
• Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a motivated and customer-focused individual with a growth mindset. If you have:

• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• An obsession with customers and a customer-first attitude
• Proactive problem-solving and process-improvement skills
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Work Environment and Culture

As a remote team member, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work environment. arenaflex values diversity and inclusivity, and we strive to create a work environment that is welcoming and respectful to all employees. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation and Benefits

arenaflex offers a competitive salary, ranging from $24.04/hour to $28.85/hour, depending on experience and qualifications. We also offer a range of benefits, including:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work

EOE

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

How to Apply

If you're a motivated and customer-focused individual with a growth mindset, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply to this job

Why arenaflex?

* We're a leading innovator in the world of live auctions, bringing together community, shopping, and entertainment

• We're committed to our values and operate as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany
• We offer a range of benefits, including flexible time off, health insurance, and parental leave
• We're a diverse and inclusive company, with a welcoming and respectful work environment
• We're looking for forward-thinking problem solvers to join our team and help us drive growth and innovation

Don't miss out on this opportunity to join our team and be a part of something exciting! Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job