Experienced Customer Service Representative/Administrative Assistant – Hybrid Remote and On-Site Role at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a leading organization in the industry, we're committed to empowering our team members to excel in their roles and make a meaningful impact. We're now seeking an experienced Customer Service Representative/Administrative Assistant to join our dynamic team and contribute to our mission of providing unparalleled service to our customers.

About arenaflex

arenaflex is a forward-thinking organization that values flexibility, diversity, and inclusivity. Our hybrid remote and on-site work environment allows our team members to balance their time between our offices and their homes, promoting work-life balance and flexibility. As a customer-centric organization, we're dedicated to delivering exceptional service and building long-lasting relationships with our customers. Our team is passionate about innovation, continuous learning, and growth, and we're committed to creating a culture that supports and empowers our team members to excel.

Job Responsibilities

As a Customer Service Representative/Administrative Assistant at arenaflex, you'll play a vital role in ensuring that every customer is taken care of to the best of our abilities. Your responsibilities will include:

• Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional service and resolving customer inquiries and concerns
• Making outbound calls for service, follow-ups, and membership inspections to ensure customer satisfaction and retention
• Responding to email correspondence and coordinating with customers to resolve issues and provide support
• Monitoring and contacting expired memberships to prevent lapses and ensure customer retention
• Performing additional duties as assigned by the Office Manager, such as data entry, filing, and other administrative tasks

Strongly Preferred Qualities

To succeed in this role, you'll need to possess the following qualities:

• Customer service experience, preferably in a similar industry or role
• Knowledge or experience with ServiceTitan program (or similar CRM software)
• Superior phone skills and comfort with calling customers
• Superior organizational skills and ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office and computer literacy
• A great attitude and willingness to learn and adapt to new situations
• Strong attention to detail and ability to maintain accuracy and precision
• Clean criminal background and commitment to being drug-free
• Team player with a "can-do" attitude and willingness to collaborate with colleagues
• Ability to work with a flexible schedule, including weekends as needed

Essential Qualifications

To be considered for this role, you'll need to meet the following essential qualifications:

• High school diploma or equivalent (preferred)
• 1 year of customer service experience (required)
• Ability to relocate to Norfolk, VA before starting work (required)

Benefits and Compensation

As a valued member of our team, you'll enjoy a range of benefits and compensation, including:

• Competitive salary: $18.00 - $20.00 per hour
• 401(k) plan with matching contributions
• Dental insurance
• Employee discount program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule and Work Environment

As a hybrid remote and on-site role, you'll work a 40-hour week, with 8-hour shifts from Monday to Friday. You'll also be required to work weekends as needed. Our offices are equipped with modern facilities and technology, providing a comfortable and productive work environment.

Career Growth and Learning Opportunities

At arenaflex, we're committed to supporting the growth and development of our team members. You'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development programs and workshops
• Opportunities for advancement and career growth
• Collaborative and supportive team environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and discussing how you can become a vital part of our success story. Apply Now Apply for this job