Experienced Full Stack Chat Professional – Customer Engagement and Support

You Lead the Way. We Have You Covered At arenaflex, we believe that with the right support, individuals and organizations have the ability to advance in fantastic ways. When you join our team, you become part of a global and diverse community of partners with a steadfast commitment to supporting our clients, networks, and one another. Here, you'll learn and develop as we help you create a career journey that is unique and meaningful to you, with benefits, projects, and flexibility that support you personally and professionally. At arenaflex, you'll be recognized for your contributions, service, and impact – each associate has the chance to participate in the organization's success. Together, we'll win collectively, striving to uphold our values and strong support promise to deliver the world's best customer experience consistently. And we'll do it with the highest level of honesty, and in a climate where everyone is seen, heard, and feels like they belong. Join #Teamarenaflex and let's lead the way together. At arenaflex, you'll be recognized for your contributions, service, and impact – each associate has the chance to participate in the organization's success. Together, we'll win collectively, striving to uphold our organization values and strong sponsorship promise to deliver the world's best customer experience consistently. And we'll do it with the greatest possible level of honesty, and in a climate where everyone is seen, heard, and feels like they belong. Join arenaflex and let's lead the way together. What will you make a mean for in this job? arenaflex has an exciting opportunity for a unique communications and visual design professional intensely focused on working with technologists to help them achieve their objectives. This role will serve as a center of excellence for visual depiction for the broader technology communications team and will support a global team of over 9,000 professionals who are changing the way the organization uses technology to drive business success. The ideal candidate for this role will be:

• A skilled writer, editor, visual designer, and content creator who is flexible across a range of channels, audiences, and types of messages.
• A project manager who is flexible across a range of formats, channels, audiences, and types of messages.
• A vibrant advocate who sets a high bar for quality and drives growth and outstanding results.
• A mastermind who can execute a comprehensive communications strategy that addresses a range of stakeholders.
• An inquisitive lifelong learner who seeks outside perspectives and infuses their work with innovative approaches.
• A strong colleague and leader who builds successful relationships.
• A dexterous communicator who exhibits good instincts and presence.

The Innovation Communications and Project Manager plays a key role in supporting executive communications and projects, informing and engaging partners on a global basis. The ideal candidate will have project management skills and have deep knowledge of effective storytelling approaches, as well as advanced visual design skills. This role is part of the organization's Corporate Initiatives and Communications department, reporting to the Chief, Initiative Communications, for Innovation.

Key Responsibilities:

* Write, design, capture, and edit the CIO's communications to partners, including statements, webinars, video content, comments, and other critical communications on a case-by-case basis.

• Design graphics for use in/on messages, intranet pages, PowerPoint presentations, banners, and other digital and physical resources.
• Shoot and edit videos to be used within owned channels.
• Support the development and execution of entries for recognition of associates through the organization's top award programs.
• Support measurement and data management practices to improve the effectiveness of partner communications.
• Create and manage surveys and reporting for city centers, executive discussions, and roundtables, and other events.
• Manage email distributions to partners.
• Support planning, communications, and logistics for city centers and global leadership events.
• Provide graphics and content creation support for city centers and other significant presentations by leaders.
• Support the work of the broader Partner Communications team through the design and delivery of content on the organization intranet and other communications channels, as well as research, visual design, and writing/editing on a case-by-case basis.

Required Capabilities:

* Experience with internal communications.

• Excellent writing and editing skills
• Strong visual design and typography skills. Experience designing digital and physical resources.
• Familiarity with Adobe Creative Suite, including InDesign, Photoshop, Illustrator, and After Effects.
• Experience with capturing and editing short-form videos and webcast content. Demonstrated ability to execute brand guidelines, propose, and deliver strong and compelling messaging ideas across digital, traditional, and experiential mediums.
• Experience with intranet/content management systems (Unily or similar).
• Remarkable project management skills, collaboration abilities, and demonstrated ability to build relationships with many internal partners.
• Ability to manage multiple projects and work in a high-speed environment.
• Phenomenal judgment and a demonstrated history of creating and executing programs that drive outstanding results.
• Strong analytical skills.

Portfolio (writing and creative) required.

Four-year degree in Communications, Visual Design, or similar experience.

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