Experienced Full Stack Customer Support Specialist – Web & Cloud Application Development
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated individual to join our team as an Experienced Full Stack Customer Support Specialist. As a key member of our Data Innovation Group, you'll play a vital role in providing top-notch support to our customers, helping them navigate the complexities of our web and cloud applications.
Introduction
Are you ready to embark on a thrilling adventure, exploring the vast possibilities of the digital world? Join the arenaflex family, and you'll embark on a journey that will take you to the farthest corners of the globe, challenge your skills, and help you become the best version of yourself. As you navigate the ever-changing landscape of technology, you'll develop new skills, push your career forward, and have a blast doing it. Come and advance both your personal and professional life, and get ready to take off!
Why You'll Love This Job
This role is part of the Data Innovation Group within the Data Innovation Division at arenaflex. As an Experienced Full Stack Customer Support Specialist, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by our Advancements framework wide. You'll be the go-to expert for our customers, helping them troubleshoot and resolve issues with our web and cloud applications.
Key Responsibilities
* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.
- Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP conditions) and Centralized computer (UNIX/IBM) conditions.
- Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, PC, Printer, Password Resets, Dab Lattice printers, and so on.
- May interact with internal and external support groups and third-party vendors to identify and address core issues.
- Reenact or reproduce client issues to determine working troubles.
- Maintain daily attention to outages and issues framework wide.
- Escalate incidents to acceleration groups to ensure client resolution.
- Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary.
- Expedite consultation with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy.
- Stay on the job longer than required as needed and when approved.
- Maintain confidentiality regarding employee, organization, and client data.
- Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.
Shift Work Required/24x7 IT Inclusion Climate
As an Experienced Full Stack Customer Support Specialist, you'll be working in a 24x7 IT inclusion climate, which means you'll be required to work a variety of shifts, including nights, weekends, and holidays. You'll be part of a dynamic team that's dedicated to providing exceptional support to our customers, and you'll have the opportunity to work with a diverse range of technologies and applications.
All You'll Need for Success
* Least Capabilities: + Training and Earlier Professional training + Specialized degree or equivalent experience + 2+ years Help Desk or customer support experience + 2+ years investigating experience with service desk conditions + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
- Favored Capabilities:
+ Instruction and Earlier Professional training + Apple certification (Apple Genius) + A+ certification
- Abilities, Licenses, and Certifications:
+ Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills
What You'll Get
As an Experienced Full Stack Customer Support Specialist at arenaflex, you'll enjoy a comprehensive benefits package that includes:
- Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self, which is why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the arenaflex Family
At arenaflex, we're committed to creating a diverse and inclusive workplace that reflects the world we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, partners, networks, and investors, helping employees reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply now!
Your Future Starts Here
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now! Apply to this job Apply for this job