Experienced Full Stack Advisor, Customer Logistics and Supply Chain – Remote Opportunity at arenaflex
Are you a seasoned professional with a passion for supply chain management and customer service? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Advisor, Customer Logistics and Supply Chain to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing complex logistics and supply chain activities, and driving process improvements across our global network.
About arenaflex
arenaflex is a leading provider of innovative solutions in the supply chain and logistics industry. Our cutting-edge technology and state-of-the-art infrastructure enable us to deliver exceptional service to our customers. With a global presence and a commitment to continuous improvement, we offer a unique opportunity for professionals to grow their careers and make a meaningful impact.
Job Summary
As an Advisor, Customer Logistics and Supply Chain, you will be the single point of contact for assigned customers, managing planned and unplanned activities that impact multiple orders and customers. You will lead cross-functional meetings, assess complex issues, and collaborate with internal stakeholders and key customers to create solutions. Your expertise in supply chain management, problem-solving, and communication will be essential in driving process improvements and delivering exceptional customer service.
Key Responsibilities
* Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues.
- Perform all Customer Service day-to-day work, manage escalated issues, and address service issues & opportunities / trends raised by Customers, PSS teams, Customer Solutions and Account Teams.
- Lead continuous improvement activities and project management with cross-functional teams.
- Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
- Single point of contact for assigned customer, attend face-to-face customer meetings, internal forecast meetings, sales meetings, etc.
- Manage high-volume promotional activities by ensuring end-to-end execution of all Customer requirements.
- Communicate and present to all levels in the organization.
- Types of planned activities managed: informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations.
- Types of unplanned activities managed: unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code and too old to sell process.
- Day-to-day customer service activities (i.e., order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of electronic data interchange (EDI) order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; McDonald's distributor special services.
- Investigate, then validate, claim, or request reversal of fines, customer deductions, and transportation deductions.
Qualifications & Requirements
* Required: High School diploma; GED equivalent.
- Availability to work rotating weekends.
- Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.
- At least one year in a customer-facing role and one year in a call center.
- Three years in a customer-facing role; three years in a call center are preferred.
- Strong customer service, problem-solving, issue resolution, and communication skills.
- Building collaborative relationships with Product Supply System teams, Sales, and our customer.
- Knowledge of supply chain, Order Management, and Customer Services processes and systems.
- Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.
- Must be able to operate independently with minimal daily supervision.
- Express ideas precisely, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner.
- Commitment to and passion for continuous improvement.
- Experience with the following systems is preferred: SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), Microsoft Office.
What We Can Do for You
* Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
- Experiences: with a global organization and the opportunity to learn and grow.
- Compensation & Benefits: Competitive benefits package that start on day one of employment.
Skills
* Complex Issues (Inactive)
- Group Problem Solving
- Relationship Building
- Supply Chain
- Time Management
- Communication
- Order Management
- Customer Service
- Teamwork
- Process Improvements
- Prioritization
- Cross-Functional Teamwork
Why Join arenaflex?
* Opportunity to grow your career in a dynamic and innovative organization
- Collaborative and supportive work environment
- Competitive compensation and benefits package
- Innovative technology and state-of-art infrastructure
- Global presence and opportunities for growth and development
- Commitment to continuous improvement and customer satisfaction
How to Apply
If you are a motivated and experienced professional with a passion for supply chain management and customer service, please submit your application today. We look forward to hearing from you! Apply to this job Apply for this job