Experienced Full Stack Crisis Specialist – 988 Chat/Text Crisis Support (3rd Shift)

Join our dynamic team at arenaflex as a 988 Chat/Text Crisis Specialist (3rd shift) and make a meaningful difference in the lives of individuals in crisis. As a remote employee, you'll enjoy a state-of-the-art and comfortable workspace, a competitive salary, and comprehensive benefits. If you're passionate about providing exceptional support and care, we encourage you to apply to this rewarding role.

About arenaflex

arenaflex is a leading organization dedicated to delivering care that changes people's lives. As a trauma-informed organization, we prioritize understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our dynamic team is built on a culture of respect, expertise, integrity, and empowerment, and we're committed to creating a workplace that reflects the growing world around us.

Job Summary

As a 988 Chat/Text Crisis Specialist (3rd shift), you'll be part of a 24/7/365 mental health crisis/suicide prevention focused team. You'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. This role requires a strong and diverse skillset in relevant areas to drive success.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience
• Strong communication skills, both written and verbal
• High-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Preferred Qualifications

* Experience working in a crisis hotline or mental health setting

• Familiarity with trauma-informed care and crisis intervention
• Certification in crisis intervention or a related field

Skills and Competencies

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Knowledge of suicide assessments
• Skill in providing crisis intervention
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your growth and development. As a 988 Chat/Text Crisis Specialist, you'll have access to ongoing supervision, training, and team meetings to help you refine your skills and stay up-to-date on best practices. We also offer a range of continuing education opportunities to help you advance your career.

Work Environment and Company Culture

As a remote employee, you'll enjoy a state-of-the-art and comfortable workspace. Our dynamic team is built on a culture of respect, expertise, integrity, and empowerment, and we're committed to creating a workplace that reflects the growing world around us. We prioritize diversity, equity, and inclusion, and we're dedicated to creating a workplace that's welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

As a 988 Chat/Text Crisis Specialist, you'll enjoy a competitive salary, comprehensive benefits, and a range of perks and benefits, including:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

How to Apply

If you're passionate about providing exceptional support and care, we encourage you to apply to this rewarding role. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply to this job Apply for this job