Experienced 988 Chat/Text Crisis Specialist – Mental Health Crisis Prevention and Intervention

Are you passionate about making a difference in the lives of individuals in crisis? Do you have a strong desire to work in a dynamic and supportive environment that prioritizes the well-being of its employees and clients? If so, we invite you to join arenaflex, a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. As a 988 Chat/Text Crisis Specialist, you will play a vital role in our mental health crisis prevention and intervention team, providing critical support to individuals in need through our 24/7/365 National Suicide Prevention Lifeline (NSPL) chat and text platform. This is a remote position that offers a hybrid work model, combining remote work with time in our arenaflex office. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and well-established organization that has been a leader in the nonprofit behavioral health sector for decades. With thousands of employees dedicated to delivering care that changes people's lives, we offer a wide range of rewarding opportunities to serve all ages in various settings. Our organization is built on a trauma-informed culture that recognizes and responds to the needs of those affected by trauma, strengthening resilience for our clients, staff, and community.

Job Summary

We are seeking an experienced 988 Chat/Text Crisis Specialist to join our mental health crisis prevention and intervention team. As a member of this team, you will be responsible for providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress. You will work closely with our team to ensure that individuals receive the support they need to stay safe and healthy.

Key Responsibilities

* Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills, and Abilities

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrate high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Qualifications

* Bachelor's degree in behavioral science, psychology, social work, or related field

• Six months to one year of related crisis experience
• Certified Peer Recovery Specialist (CPRS) certification or willingness to obtain
• Ability to work a 3rd shift schedule (Friday, Saturday, Sunday, 6pm-2:30am CST)

Benefits

* Competitive salary range: $19.10-$26.80

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Work Environment and Culture

arenaflex is committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our organization prioritizes diversity, equity, and inclusion, and we strive to create a culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. We are a nonprofit health system providing mental health and substance use disorder treatments, and we are dedicated to delivering care that changes people's lives.

How to Apply

If you're passionate about making a difference in the lives of individuals in crisis and have the skills and qualifications we're looking for, please submit your application today. We look forward to welcoming you to our team! Apply to this job

Join Our Team!

This is a fantastic opportunity to grow your career and make a meaningful difference in the lives of others. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply. We look forward to welcoming you to our team! Apply for this job