Experienced Technical Content Designer, Customer Service – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way people interact with technology, and we're looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a leading entertainment services company, we're shaping the future of global entertainment, and our members need our help from time to time. That's where our Global Customer Service (CS) organization comes in – we're dedicated to providing amazing interactions with our subscribers around the world.

About arenaflex

arenaflex is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries. Our members enjoy TV series, films, and games across a wide variety of genres and languages. We believe there's a better way to watch, and our mission is to provide an unparalleled entertainment experience for our members. With a strong focus on innovation, simplicity, and excellence, we're constantly pushing the boundaries of what's possible.

The Role

As a Technical Content Designer, you'll play a critical role in improving the support experience for our members and customer service agents. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. Your technical expertise will help customers navigate complex technical issues, such as troubleshooting and device issues, in a clear and simple way that anyone can understand.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Competitive salary, commensurate with experience

• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, with 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• Opportunities for career growth and learning, with a focus on innovation and excellence
• A unique culture and environment that values diversity, inclusivity, and employee well-being

Why Join arenaflex?

* We're a leader in the entertainment industry, with a strong focus on innovation and excellence

• We offer a competitive salary and comprehensive benefits package
• We're committed to diversity, inclusivity, and employee well-being
• We provide opportunities for career growth and learning
• We're a dynamic and fast-paced environment that's always pushing the boundaries of what's possible

How to Apply

If you're a talented Technical Content Designer with a passion for innovation and excellence, we want to hear from you. Apply now to join our Customer Service Content Strategy team and be a part of shaping the future of global entertainment. Apply to this job

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career at arenaflex.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job