Experienced Pharmacy Technician - Customer Service Representative - Remote US

Join arenaflex, a leading provider of innovative healthcare solutions, as we seek an experienced Pharmacy Technician to join our team in a remote customer service role.

About arenaflex

arenaflex is a renowned leader in the healthcare industry, dedicated to delivering exceptional patient care and innovative solutions to our clients. With a strong commitment to excellence and a passion for making a difference, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is comprised of talented professionals who share a common goal: to provide the highest level of service and care to our patients and clients.

Job Summary

We are seeking an experienced Pharmacy Technician to join our remote customer service team. As a Pharmacy Technician, you will play a critical role in providing professional phone assistance to members, providers, and other stakeholders through our criteria-based prior authorization process. You will maintain complete, timely, and accurate documentation of all approvals and denials, and transfer all clinical questions and judgment calls to our pharmacists.

Key Responsibilities

* Provide professional phone assistance to members, providers, and other stakeholders through our criteria-based prior authorization process

• Maintain complete, timely, and accurate documentation of all approvals and denials
• Transfer all clinical questions and judgment calls to our pharmacists
• Respond to in-coming calls from members, providers, and other stakeholders in a timely and professional manner
• Utilize our electronic health record system to access patient information and update records as necessary
• Collaborate with our pharmacists and other healthcare professionals to ensure seamless communication and care coordination
• Participate in ongoing training and professional development to stay up-to-date on industry best practices and regulatory requirements

Minimum Requirements

* Minimum 1 year of experience in a customer service position with high-volume call center experience; preferably in healthcare, social services, or a similar service position

• Pharmacy Technician certification is preferred but not required at a State or National level
• Verifiable High School diploma or GED is required
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
• Proficiency in electronic health record systems and other software applications

Preferred Qualifications

* 2+ years of experience in a pharmacy or healthcare setting

• Experience with prior authorization processes and electronic health record systems
• Certification as a Pharmacy Technician (CPhT) or Registered Pharmacy Technician (RPhT)
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse stakeholders

Work Environment and Culture

* Work from the comfort of your own home, with flexible scheduling and remote work options

• Collaborative and supportive team environment, with opportunities for growth and development
• Comprehensive training and onboarding program, with ongoing support and coaching
• Access to cutting-edge technology and software applications, with ongoing updates and upgrades
• Competitive compensation and benefits package, with opportunities for advancement and professional growth

Compensation and Benefits

* Competitive hourly rate, with opportunities for advancement and professional growth

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement plan, with company match and vesting schedule
• Paid time off and holidays, with flexible scheduling and remote work options
• Access to ongoing training and professional development opportunities, with support and coaching from experienced professionals

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or documentation, to our online application portal. We look forward to hearing from you! Apply Now

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive environment for all employees. We consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a workplace that is inclusive, supportive, and empowering, where all employees can thrive and reach their full potential. Apply for this job