Experienced Part-Time Customer Service Support Specialist – Accelerate Your Career at arenaflex

Are you a customer service enthusiast looking to accelerate your career in a dynamic and supportive environment? Do you thrive in a fast-paced, hybrid work setting that combines remote work with time in our arenaflex office? If so, we invite you to join our team as a Part-Time Customer Service Support Specialist at arenaflex!

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional service and support to our customers. We're passionate about fostering a culture of innovation, collaboration, and growth, and we're committed to helping our employees achieve their full potential. As a Part-Time Customer Service Support Specialist, you'll be an integral part of our team, working closely with our regional office team to provide administrative support and exceptional customer service.

Job Summary

As a Part-Time Customer Service Support Specialist, you'll be responsible for answering the telephone switchboard, greeting customers in a retail environment, and assisting the regional office team with administrative support functions. You'll serve internal and external customers, as well as prospective customers, providing exceptional service and support to drive success.

Responsibilities

* Answer the telephone switchboard and greet customers in a retail environment

• Assist the regional office team with administrative support functions, including but not limited to:

+ Handling incoming faxes + Reporting and maintaining database + Member correspondences + Maintaining inventory supplies and marketing material + Orderly upkeep of retail store, supply closet, and hospitality area

• Assist customers with basic inquiries and needs, such as but not limited to:

+ Processing payments + Taking messages + Directing calls

• Log service inquiries, documenting information relevant to the contact
• Schedule sales and service appointments for retail team members
• Conduct initial research of service inquiries and forward for appropriate handling
• Make deliveries to postal services
• Perform other duties as assigned

Requirements

* High school diploma or equivalent

• Minimum one (1) year customer service experience dealing with customers via telephone and in-person
• Experience performing supportive functions in a customer-oriented environment
• Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel
• Ability to multi-task
• Excellent customer service skills
• Valid driver's license with acceptable driving record

Essential Skills & Abilities

* Customer Interactions

• Customer Service
• Detail-Oriented
• Highly Organized
• Logical Thinking
• Oral Communication
• Personal Computer (PC) Software
• Professional Judgment
• Punctuality
• Self-Starter
• Typing Skills
• Written Communication

Certifications

* Security Requirements: This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained.

• Segregation of Duties: Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

* Regular

ADA Requirements

* 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Work Environment

* This is a part-time, fully onsite role based in our Fayetteville, Arkansas location.

• We offer a hybrid work model, combining remote work with time in our arenaflex office.
• Our office is a dynamic and supportive environment, with a focus on innovation, collaboration, and growth.

Career Growth Opportunities

* arenaflex is committed to helping our employees achieve their full potential. As a Part-Time Customer Service Support Specialist, you'll have opportunities to grow and develop your skills, with a focus on customer service, administrative support, and leadership development.

• We offer a range of training and development programs, including on-the-job training, mentorship, and coaching.
• Our employees have access to a range of benefits, including health insurance, retirement plans, and paid time off.

Compensation, Perks, and Benefits

* Competitive salary

• Health insurance
• Retirement plans
• Paid time off
• Opportunities for career growth and development
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual looking to accelerate your career, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply. Apply Now

Join Our Team!

We're passionate about fostering a culture of innovation, collaboration, and growth, and we're committed to helping our employees achieve their full potential. If you have the skills and passion we're looking for, please submit your application today. We can't wait to meet you! Apply for this job