Experienced Part-Time Remote Customer Service Representative – Healthcare Industry
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Part-Time Remote Customer Service Representative, you'll play a vital role in ensuring our customers receive timely, accurate, and professional support. If you're passionate about delivering outstanding customer service, have a strong background in healthcare, and are looking for a flexible work arrangement, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, arenaflex leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, arenaflex empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
Job Description
As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and members. Your primary duties will include:
- Answering phone calls in a timely manner and providing accurate and timely handling of client and member calls
- Providing excellent customer service, resolving issues, and addressing concerns
- Answering client and provider questions, including claims payment, status, and coverage information
- Interpreting client health plan protocol and reviewing claims status
- Maintaining accurate and complete call documentation
- Maintaining high levels of professionalism and courtesy while interacting with clients and members
- Returning incoming calls and responding to emails and other communication channels
- Performing other duties as assigned by management
Key Responsibilities
* Provide exceptional customer service to clients and members
- Answer phone calls and respond to emails and other communication channels
- Interpret client health plan protocol and review claims status
- Maintain accurate and complete call documentation
- Return incoming calls and respond to emails and other communication channels
- Perform other duties as assigned by management
Qualifications
To be successful in this role, you'll need:
- A minimum of 2 years of experience in a high-volume healthcare call center
- Knowledge of healthcare claims review and health insurance background
- Experience with BCBS HMOI or other insurance plans is a plus
- Proficiency in using multiple systems, including Teams and Excel
- Excellent verbal and written communication skills
- Availability to work part-time hours, with a minimum of 4-5 hours per shift, between 8am and 6pm Central Time Zone
Preferred Qualifications
* HMO Managed care Medicare Advantage experience
- Experience with multiple customer service channels, including chat, text, and virtual assistant
Compensation and Benefits
* Competitive hourly rate, paid bi-weekly, with a base pay range of $19.00 to $20.00 per hour
- Opportunities for career growth and professional development
- Flexible work arrangement, with part-time hours and remote work options
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to ongoing training and development opportunities
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides new employees with the necessary equipment to function in their role at no charge to the employee. Employees are responsible for providing their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload. arenaflex is committed to creating a diverse, inclusive, and welcoming work environment. We believe that our differences are what make us stronger, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Remote Work Technical Requirements
* A reliable internet connection with a minimum speed of 50 mbps download, 10 mbps upload
- A computer or laptop with a webcam and microphone
- A quiet and distraction-free workspace
- A headset or earbuds with a microphone
- A secure and private workspace
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now Apply for this job